Mark Ciallella | Page 61

Need to bring my truck back same thing is happening even after computer reset.staff was friendly and knowledgeable.will call and make another appointment so they can get it right thanks after computer reset.staff was friendly and knowledgeable.will call and make another appointment so they can get it right thanks More

by gerald131 Verified Customer Verified Customer

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Great experience very easy to work with, sales people were very nice and helpful. overall experience was wonderful. i would definitely recommend this dealership to m very easy to work with, sales people were very nice and helpful. overall experience was wonderful. i would definitely recommend this dealership to my friends and family. More

by mtimpano Verified Customer Verified Customer

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All good Only problem was rep did t tell me I was out of oil changes I always buy the three I thought I had one left and were none so I had pay the normal price along with other services of oil changes I always buy the three I thought I had one left and were none so I had pay the normal price along with other services More

by grammy79.kw Verified Customer Verified Customer

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Great Experience We drove from Atlantic City to Turnersville Jeep dealership. We had a delightful experience with Mark Ciallella as our salesperson he has excellent cu We drove from Atlantic City to Turnersville Jeep dealership. We had a delightful experience with Mark Ciallella as our salesperson he has excellent customer service and he helped us find the perfect jeep. I would definitely recommend this dealership and Mark! More

by Tania A Verified Customer Verified Customer

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An excellent customer service, clean building and great quality and pricing on vehicle . Near my town. Mark Junior was and is a great kind salesman. quality and pricing on vehicle . Near my town. Mark Junior was and is a great kind salesman. More

by MARVEMARWI Verified Customer Verified Customer

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Awesome service! Got me into a Jeep that I I’ve always wanted! Will make sure to come in the next time I’m looking to buy. wanted! Will make sure to come in the next time I’m looking to buy. More

by etardron Verified Customer Verified Customer

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It was a pleasure working with my salesperson Richard It was a pleasure working with my salesperson Richard Catana . The staff was very friendly and answered all my questions and concerns with my sale a It was a pleasure working with my salesperson Richard Catana . The staff was very friendly and answered all my questions and concerns with my sale and trade in More

by LGAROZZO Verified Customer Verified Customer

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Dishonest As an emergency room nurse who sacrificed my life to care for COVID19 patients, the Jeep Dealership had guaranteed me an excellent 2020 Jeep 1 month p As an emergency room nurse who sacrificed my life to care for COVID19 patients, the Jeep Dealership had guaranteed me an excellent 2020 Jeep 1 month prior and stated "You will receive a first responder discount and additional discounts for such." The day of my purchase, I was introduced to my salesman, Jack, who appeared to be a "grumpy salesman," I informed him that I wanted to test drive a Jeep Wrangler and a Jeep Grand Cherokee. After both test drives, I needed more information regarding the differences in the loaded Jeep Grand Cherokee compared to the Lareto model. He stated, "I already told you the differences before you drove them." I proceeded with caution and asked him to review the differences again. Then, I walked into the showroom where we sat down and began to negotiate the 2020 Grand Jeep Cherokee. He came back with the first negotiation of 0% interest for 72 months or 4.9% interest for 72 months. Obviously, I picked the 0% interest for 72 months based on my credit score of 702. He continued to go back and forth on the value of my trade-in, which is worth $3,000. After hours of playing games and negotiating the price, a 2nd salesman came over and began negotiating the price of the new car, trade-in and interest rates. Then, a 3rd salesman came over and stated "my credit was not good enough for the 0% interest rate for 72 months." I told him exactly what my credit score is and provided proof. He came back with an offer of 5.9% interest for 72 months. When I inquired about the first responder discount of $500, I was told that I do NOT qualify. On the website, it clearly states, "first responders, including police officers, fire fighters and medical professionals qualify for the $500 discount." He insisted that I do NOT qualify and would NOT recieve such offer. After 7 long hours of negations, watching employees smoke cigarettes, take lunch and dinner breaks, playing on their cell phones, cursing in the lobby, I was finally greeted by the finance manager who was extremely nice. When she asked about "gap insurance," I told her that I was given a quote of $4500 for gap insurance. She said, who told you that? I pointed to the salesman and she said that was incorrect. The cost would extend my payments for 3 months only. I was beyond exhausted (mentally, emotionally and physically) that I agreed on the terms. On Monday, I received a phone call from the manager, Mark, who promised to take care of the situation and provide a resolution. I never received a phone call back. Since then, I have called the dealership 9 times to get in touch with the manager, who is NEVER available. In closing, I will be sure to tell every Registered Nurse, Physician, Nurse Practitioner, Police Officer, Firefighter that you people are the biggest SCAM ARTISTS in the world. You can't even honor a simple $500 first responder discount. How shameful and low. Did you care for COVID19 patients who were dying to risk your own life? I don't think so. How disgusting and greedy can you get. More

by jpetnyc Verified Customer Verified Customer

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Was very pleased with how things went, satisfy with my purchase. The one thing I was disappointed about was the fact that I set-up a test drive appointment, the guy I was supposed to meet with I never did purchase. The one thing I was disappointed about was the fact that I set-up a test drive appointment, the guy I was supposed to meet with I never did and if the vehicle a buyer is interested in is sold, it would be good for business if the customer was notified via text or email. More

by JTANDSARA Verified Customer Verified Customer

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We bought out Jeep Overland for a great price and car delivered detailed and full tank of gas! Thanks for experience! Pat and Jungeun Burke delivered detailed and full tank of gas! Thanks for experience! Pat and Jungeun Burke More

by SKYDAD777 Verified Customer Verified Customer

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