Mark Fairbanks | Page 2

Two Car Buying Experiences at Subaru of Milford Used Honda Pilot In July 2013 my wife and I were in the market for a used Honda Pilot that was about 2 years old with 30k miles or so. We searched Used Honda Pilot In July 2013 my wife and I were in the market for a used Honda Pilot that was about 2 years old with 30k miles or so. We searched local honda dealerships whose lots were loaded with them. We had no luck getting to a reasonable price. We saw online that Subaru of Milford had one on their lot at a more reasonable price. I put in an online inquiry and told them what I we were looking for and the price we wanted to pay. they respected my request to contact me by email (vs. phone) and told me that they might not be able to meet my exact price but could come close and asked if we would be willing to come look at the vehicle to ensure that it was something that we truly wanted. We agreed and that evening we went to look at the car. I fully expected the usual gamesmanship. It didn't happen. They had the car ready for us to test drive. We did and decided it was exactly what we wanted. They brought us in and actually had us meet directly with James, the Sales Manager - no one running back and forth to the back room to see if the "mysterious boss" can improve the deal. We were actually sitting IN the back room. The whole dealership just seemed to have a very laid back atmosphere. James reiterated that he could not meet our price but could come close. When we asked how close, we were in disbelief when he offered us the car for a few hundred more than we had asked. It was clear that James was not looking to squeeze every penny he could out of us and was perfectly happy to offer us a good deal while making a reasonable profit. Also, no one ever made an attempt to upsell us to a different vehicle. There were a few minor conditioning issues with the car and they agreed to take care of all of our concerns. The deal was handed over the Mark Fairbanks in Sales and he was also very helpful with no pressure at any point in the process. We purchased the car for thousands less than we could negotiate it from a honda dealership but what impressed us most was the approach of the employees. Everyone we dealt with listened to our concerns and addressed them with no games or "typical" tactics that you might experience at other dealerships. 2015 Subaru Forester Two Sundays ago, I stopped by the lot again with my 12 y.o. daughter. We were in the area and decided to stop in just to look at the used Foresters. I thought I was going to buy used again but was not close to a buying decision and hadn’t even decided on a brand. I was also looking at Hondas, Fords and Mazdas. We showed up right at closing time. But, Mark Fairbanks spent 20 minutes with us answering all our questions. He took the time to show us two different cars that were on the lot. He didn’t try to sell us either one of them, he just answered our questions and did his best to educate us. He knew I wasn’t buying a car that day but he still spent the time with us even though it meant being late getting home to his family. A week went buy and I had decided on a new Forester. I had been offered some very competitive prices by other dealerships who then tried to earn a killing on my trade. Frustrated, I called Mark and said I am willing to buy a Forester today if you can meet my parameters. I outlined my offer on the new car and what I needed for my trade-in order to buy a car that day. He said “let me call you back in a few minutes”. He did and informed me that they could meet the price on the new car. He said that the price I was asking for my trade-in was above what they could get from their wholesaler, but if my trade were clean, they would meet that price too. I arrived and met Erik, the General Manager. He spent a few minutes looking at my car and then told Mark to “write it up”. No haggling. No hassle. In less than 30 minutes in the dealership I was signing for the new car. I was asking for a lot in this deal and they were willing to work with me. Part of it may be because I was a repeat customer? I don’t know. But what I do know is that the two easiest, most up front, most hassle free car purchases I have ever made were from Subaru of Milford. Mark in Sales as well as the management team of James and Erik are top notch. My Forester has to be ordered and may take several weeks for the car to arrive, so I will update this review after I take delivery of the car. More

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Dealer found the car I wanted (Crosstrek) in a very few days, had it ready at the time specified, with no haggling over price(which, from my research, was very reasonable), and I am totally happy with the days, had it ready at the time specified, with no haggling over price(which, from my research, was very reasonable), and I am totally happy with the car. More

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We bought a 2011 legacy from this dealer.Mark Fairbalnks helped us in choosing the right model that we want. He was very helpful,very friendly and not pushy at all. I have almost contacted around 10 dealers helped us in choosing the right model that we want. He was very helpful,very friendly and not pushy at all. I have almost contacted around 10 dealers and Milford Subaru is the best dealership in whole new engalnd area.I really enjoyed my experience at Milford subaru, they made the time i spent there very enjoyable and I was always comfortable. I would strongly recommend milford Subaru/Mark Fairbanks to anybody Thanks, Raghu J More

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