"Goal to have best customer service???"
Bought an "as is" used Subaru from Natrona Heights location on January 18, 2017. Mark Hoover, great salespeson, took care of us that evening. Live an hour away. Next morning less than 12 hrs having the vehicle, check engine light comes on. Call and leave messages with Mark, none returned that day. Not knowing if it was serious situation, took the car to friends' garage, where he performed a plug in analysis and determined that it is simply a sensor. Still hadn't heard from Cochran sales person, so friend replaced sensor. Mark returns call Jan. 20. saying he was in all day meeting yesterday, reasoning why there was no answered phone call til now. Told him situation, He says, talked to manager, no problem we'll cover the repair for you. I faxed the receipt. No response... Called Feb. 9, 2017. Mark answered. Told him I hadn't received reimbursement yet. He says it was rejected by "corporate" because it was an "as is" vehicle. final answer. Complaint: Told me I would be reimbursed since it was less than 12 hours after leaving lot.... Didn't happen, and didn't follow up. Love the used car for my child and it thankfully was a "simple" repair, but not wanting to recommend or go back to Cochran for the "principle" of the matter. Said it would be taken care of, but wasn't.
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