Mark Huth | Page 4

Will go there ever again I've been buying new and used vehicles for over 40 years. And I must say that my experience with Russ Darrow is working out to be by far the worst exp I've been buying new and used vehicles for over 40 years. And I must say that my experience with Russ Darrow is working out to be by far the worst experience I've ever had with any new or used car dealer. My wife and I purchased a used car from Darrow direct this past March. Given the timing and season, I was concerned about the air conditioning as it could not be reliably tested. I was assured by the dealership that any issue around the air conditioning would be rectified once the weather warms up and we could verify it's operation. Needless to say once the weather warmed up, the air conditioning was found to be totally dead. We called and were given an appointment but once bringing in the vehicle we were informed we were going to be billed for the repairs. We declined the opportunity to spend yet more money on something that was represented earlier to be a problem that would be taken care of. So despite the earlier promises and assurances by the dealer and/or dealership the story had now changed.  So how low can they go? Is this really the image that dealerships strive to project? And what about the salespeople involved? Are they routinely instructed to lie to their customers and then fall back on their promises? And to take note the representative in this case, Mark Huth, actually lied to us several times during the process. And yes, the vehicle was sold "AS-IS" but upon questioning this we were again assured that the AS-IS term would not be an issue if the air conditioning needed to be repaired. I have since decided to engage in some rather telling social media posts. Following this rather poor experience I sent a message to Russ Darrow's customer service. I asked for Mr. Darrow's business philosophy around this and offered another opportunity for them to fix the problem. After several weeks of waiting received no response from anyone. I'm also anticipating this review to be censored and most likely not posted to this site but will be pleased if I turn out to be wrong. At least that way others will have the opportunity to further evaluate their decision to purchase a vehicle from Russ Darrow Direct and hopefully avoid any bad experiences. More

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Great service We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would We purchased a 2017 Kia Sedona from Russ Darrow Direct. The entire process was quick and easy. I told them what I was looking for and how much I would spend and how much I needed for my trade. They met all my requests. I had done research on my trade value beforehand so I had a pretty good idea what I was up against. It was an easy process and at no time did I feel like I was being "sold". More

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Great! We went in apprehensively because buying a car is never easy. However, the staff made it as painless as possible and even enjoyable. Everyone was acco We went in apprehensively because buying a car is never easy. However, the staff made it as painless as possible and even enjoyable. Everyone was accommodating and got us the deal we wanted. Would recommend. More

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Good people No pressure and no nonsense, helped me find what I liked and I bought it. Mark is very knowledgeable and was not a salesman just trying to sell a c No pressure and no nonsense, helped me find what I liked and I bought it. Mark is very knowledgeable and was not a salesman just trying to sell a car, any car. More

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Amazing Staff!! Had a great experience purchasing my 2015 Equinox. Thank you Mark for going the extra mile to get me into my new suv!!!! Will define get my next vehic Had a great experience purchasing my 2015 Equinox. Thank you Mark for going the extra mile to get me into my new suv!!!! Will define get my next vehicle with Russ Darrow! More

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Mark Huth was great to deal with. There was no pressure. I had initially thought we were not going to work out a deal but Mark followed up with me and we wor was great to deal with. There was no pressure. I had initially thought we were not going to work out a deal but Mark followed up with me and we worked out a good deal for my trade in. I am very satisfied with my experience at Russ Darrow because of how great Mark was to work with and I would recommend him to anyone I know who is looking for a car. More

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Mark Hutu Mark was amazing to work with- very knowledgeable and respectful and no-pressure. He was able to bring a vehicle from another Russ Darrow for us and w Mark was amazing to work with- very knowledgeable and respectful and no-pressure. He was able to bring a vehicle from another Russ Darrow for us and was so helpful throughout the process, making sure we understood everything. I would highly recommend him to anyone looking for a vehicle. More

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Great experience. Karen, Guy, and Mark did a nice job in helping us purchase our vehicle. Very comfortable and no pressure sale. Mark was very knowledgeable of our vehi Karen, Guy, and Mark did a nice job in helping us purchase our vehicle. Very comfortable and no pressure sale. Mark was very knowledgeable of our vehicle. Thanks Mark. More

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Great experience! I would highly recommend Russ Darrow to friends and family. Mark was very helpful, knowledagble and not pushy at all. Had not the best experience from I would highly recommend Russ Darrow to friends and family. Mark was very helpful, knowledagble and not pushy at all. Had not the best experience from their competition a year ago and am very glad this experience was stress free and fun, how it should be! More

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Mark Huth will find exactly what you want! I have worked with Mark at this dealership before and would do it again and recommend him to anyone. The service team is great too! I have worked with Mark at this dealership before and would do it again and recommend him to anyone. The service team is great too! More

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