Mark Johnson

I am a first-time buyer who financed a 2020 Toyota C-HR XLE with 54,414 miles from Gulliver Auto Group. Within six months and only 4,000 miles driven, my transmission completely failed and required a full XLE with 54,414 miles from Gulliver Auto Group. Within six months and only 4,000 miles driven, my transmission completely failed and required a full replacement. Six months. 4,000 miles. On a 2020 vehicle. On April 17, 2026, I brought my car in for a routine oil change that took 2½ hours. When I left, I immediately heard a strange noise. I called and returned. After another 3 hours of waiting, service manager John — oddly — asked if I was planning to take my car somewhere else. He was vague but eventually said it was the transmission. No solutions. No next steps. Nothing. I requested the GM, Mr. Bashara, who offered to cover labor and told me to come in Monday, April 20th at 7:30am for a full diagnostic. No loaner was provided — I paid $36 out of pocket for an Uber to work. Mr. Bashara promised someone would call me by noon with results. No one called. I had to return to the dealership after 5pm myself. They confirmed the transmission failure and said a quote would be ready by Tuesday, April 21st. Today is April 29, 2026. No quote. No follow-up. No plan. Every single communication has been initiated by me — not once did anyone from Gulliver reach out proactively. With my car getting worse daily and no urgency from Gulliver, I was forced to pay for the repairs entirely out of pocket — $8,476 for the transmission plus $1,000 in labor. A total of $9,476 that should never have fallen on a first-time buyer who owned the car only six months. When I expressed my frustration to Mr. Bashara, I must be transparent — our conversation became very direct because I felt completely unheard and disrespected. Rather than listen or offer solutions, he ended the conversation with these exact words: "We only sell cars." That is the attitude of the person running this dealership. Attentive and responsive during the sale — completely invisible to you the moment it closes. After further research, I discovered the Toyota C-HR has well-documented CVT transmission problems affecting many owners. This is a known issue and Toyota has done nothing to remedy it. I was never informed of this at the time of purchase. I also contacted Toyota Motor Corporation directly — multiple attempts, zero meaningful support. Both Gulliver Auto Group and Toyota failed me completely. I have retained legal counsel and filed formal complaints with the appropriate consumer protection agencies. This is not over. Do not purchase from Gulliver Auto Group without an independent third-party inspection. Document every call, every promise, and every deadline. Because when something goes wrong — they will not help you, they will not call you back, and they will not honor their word. They only sell cars. And apparently, that is all they care about. More

Report | Print

I'll say the opposite of Mark and Gulliver. Had looked at many listings of the vehicle I wanted, then saw it at Gulliver. Mark worked with me the week prior to the purchase, lined everything up Had looked at many listings of the vehicle I wanted, then saw it at Gulliver. Mark worked with me the week prior to the purchase, lined everything up along with Craif the finance pro, and I had the best and easiest car purchase I've ever had. Mark's great and the two-hour drive back home a pleasure as for a 2020, looked and drove like new. Mark was very honest about the car and easy to work with. Craig in finance made it very easy too. I'd recommend them to anyone. More

Report | Print

**Buyer Beware** - Purchased a 2017 Infiniti QX80 that had a blown left rear shock. I worked with Mark as the salesman and had asked him if everything worked as it should. I was told yes, no issues with had a blown left rear shock. I worked with Mark as the salesman and had asked him if everything worked as it should. I was told yes, no issues with the vehicle at all. I ended up spending an additional $1600 to replace both rear shocks with Infinity shocks and that was with a discount on purchasing the shocks. The Infiniti shocks are over $1000 each if bought from a dealer. No reimbursement from Gulliver Auto Group. They will lie to you to sell you a vehicle. You are better off buying a vehicle from a dealership that offers some type of 30 day warranty then buying a vehicle from Gulliver Auto Group. More

Report | Print

I bought a vehicle from Mark at This dealership. As I picked up the vehicle 7/21 . paid cash. As I am driving home the air pressure light came on, I stopped at discount tire in Plano. They filled th As I picked up the vehicle 7/21 . paid cash. As I am driving home the air pressure light came on, I stopped at discount tire in Plano. They filled the rear tires..I left for Little Rock, Ar on 7/23. I stopped agin to fill air in the rears, then I was in Benton, and stopped at a discount tire. They had to replace the tire due to a nail, which had been causing a slow leak, but could not be patched..had to get an alignment also, and submitted the receipts..mark said no way they where reimbursing me, When I made an appointment yesterday for check engine light was on also the windshield washer does not work. They have no soul or customer service…also there prep mechanics did not do a good job.. More

Report | Print