Mark Pugliese

Very nice experience,absolutely loved everything. .Thank’s apart to the guy Christian,for his professionalism and dedication,and technicians also,who made a great job in short term(and made my car shi .Thank’s apart to the guy Christian,for his professionalism and dedication,and technicians also,who made a great job in short term(and made my car shine like a diamond!!! More

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The dealership facility is one of the reasons I like Mazda cars and the service at this location. Mazda cars and the service at this location. More

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I recently brought my 2022 Mazda CX-5 to Southern Palms Mazda because of some intermittent transmission concerns. What initially started as a frustrating and disappointing experience turned into one that g Mazda because of some intermittent transmission concerns. What initially started as a frustrating and disappointing experience turned into one that genuinely restored my confidence in this dealership. At first, there were several communication issues, misunderstandings, and recommendations that I didn’t fully understand. I left feeling confused about what had actually been done to diagnose my vehicle and how the recommended services related to my concerns. After expressing my disappointment, Service Director Mark Pugliese reached out with a proposed resolution. When my sister and I returned to the dealership, we spoke directly with our service advisor, Miguel Colon, and that conversation completely changed my perspective. Miguel took the time to go through the inspection report with us, explaining each recommendation, what it addressed, and how it related to my vehicle. He also clarified that the technicians had test-driven my car but were unable to reproduce the intermittent issue. He acknowledged that there had been communication breakdowns and a documentation oversight that contributed to my confusion. He explained that the dealership had been dealing with an unusually demanding situation because of recent flooding, and he had been managing a tremendous workload. Despite those circumstances, he took responsibility for ensuring my concerns were addressed. To my surprise, the dealership completed multiple software updates and waived the entire $299 charge. But what impressed me most wasn’t the financial accommodation. It was the honesty, accountability, patience, and genuine effort to make things right. I was fully prepared to pay the charge and move on, likely never returning. Instead, Miguel demonstrated that customer satisfaction truly matters to him. I could see that he takes pride in his work, values his family, and genuinely wants to do right by the people he serves. It’s easy to leave a positive review when everything goes perfectly. I think it’s even more important to recognize a business when something doesn’t go as planned, but the people involved take the time to listen, acknowledge the issues, and turn the experience around. Thank you to Miguel Colon and Mark Pugliese for going above and beyond to restore my confidence in Southern Palms Mazda. I went from thinking I would never return to knowing that I would absolutely come back, especially knowing I can work directly with Miguel. Five stars for the way this experience was ultimately handled. You earned my trust and my recommendation! More

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They were very efficient and professional. They got me out in time frame I was given for my oil change and they even gave me a video of everything they did and the checkup they did for me! I’m They got me out in time frame I was given for my oil change and they even gave me a video of everything they did and the checkup they did for me! I’m very happy with the service ! More

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