Marlon Brown

People’s very nice and good job working. ,prices are fear ,on time done the work. ,prices are fear ,on time done the work. More

by Cpcplau@gmail.com Verified Customer Verified Customer

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I’ve never experienced such condensation and misogyny in a business. It was the worst car buying experience I’ve ever had. Your employees speak down to women and bully them. When I pointed out the scrat a business. It was the worst car buying experience I’ve ever had. Your employees speak down to women and bully them. When I pointed out the scratches and dings on the car, Quincy says “they give it character, girly. It’s cute” and refused to discuss how they might affect the value, further claiming that a car with “character” was good. A man would never be spoken down to like this, nor have a car called “cute” or be called a pet name. Can you imagine a 40-year-old man being called a little boy while considering such a large purchase? The car smelled like cigarettes and weed and Quincy wouldn’t admit he smelled it, even after I found a lighter in the glove compartment. He said I should be thankful because it had low mileage likely because the old owners were always high and driving slow. He even ran my credit even though I told him I was wasn’t taking a loan. He said it was to prove my identity and that it wouldn’t affect my credit score. It did. The finance person I spoke with bullied me. I think his name was Abdul. He was visibly upset when I pointed out that the car was not bought out of its lease by the first owner. The carfax clearly says it was an auction. He began to get agitated after being corrected. And further angered when I asked him if his claim that 100% of customers buy the extended warranty was true. He claimed the company was losing money by selling me the car so cheap and that I needed to sign the paper right away. He attempted to pressure me to sign paperwork without reading it and make charges that I had not previously discussed. When I needed to go to the bank, he demanded I sign before I leave. Then when I said I wanted more time to read the paper work, he had Quincy drive me to the bank. I spoke to a woman at the front desk before I went to the bank because I was concerned the finance guy was having a mental health crisis. She said he often gets complaints. I was so disturbed speaking with the finance guy that I kept excusing myself to go to the bathroom to take a break. He was absurdly unprofessional that I didn’t know how to engage. When I came out of the bathroom, the manager told me the finance guy didn’t want to deal with me anymore and that they didn’t want to sell me the car. I expressed some of my concerns and had just went to get a cashiers check so they placed me with a different finance person who appeared to be trying to be extra friendly. Told me Abdul is terrible and he wish he could tell me more. Some sort of anti theft engraving was added and I was charged for it even though I explicitly said I didn’t need anti theft mechanisms. The car was detailed and the man detailing it assured me he removed the scratches with some compound and the smoke smell was gone. Both of these returned a week later—the car stinks of smoke and the scratches returned after it was washed. I live nearby and I’m really embarrassed that a business like this exists in my city. I considered not complaining but after talking to my colleagues about it, I really think you all should know. I’m still upset and feeling really down by it all these months later and feel swindled. Hoping that every time I get in the car I am not reminded of this joke of a business More

by Jen Verified Customer Verified Customer

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Absolutely horrible. I already paid and signed the paperwork, and he cancelled my deal based on a bad review. So unprofessional! I already paid and signed the paperwork, and he cancelled my deal based on a bad review. So unprofessional! More

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Purchased my truck over 3 weeks ago. Pre-paid for Paint Protection based on promise of timely follow-up and installation. I have called and texted Junior multiple times with no response Pre-paid for Paint Protection based on promise of timely follow-up and installation. I have called and texted Junior multiple times with no response in the last two weeks. Also spoke to a manager with no follow-up. This is unacceptable having paid for this product More

by Charles Verified Customer Verified Customer

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Sales person had limited knowledge. They were very pushy on optionally aftermarket buy ups and their maintenance package. They didn’t provide a good explanation to only having one vehic They were very pushy on optionally aftermarket buy ups and their maintenance package. They didn’t provide a good explanation to only having one vehicle key upfront. They fumbled the certified pre owned paperwork and didn’t follow the written CPO process. Overall not a great experience for a used car. I do not want to go back. More

by kylenathanross Verified Customer Verified Customer

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Excellent service and attention to all aspects of a car purchase. From the initial call meeting the sales team, Terry Rowan and especially dealing with the Finance Manager (JD Dixon) All professionals c purchase. From the initial call meeting the sales team, Terry Rowan and especially dealing with the Finance Manager (JD Dixon) All professionals created a pleasant experience but a special note to for how JD Dixon handled all the paperwork. Well done all around. More

by Matt Verified Customer Verified Customer

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Great staff- very helpful, quick, and knowledgeable. We had a great experience at this dealership. We had a great experience at this dealership. More

by SARAHSCERBO Verified Customer Verified Customer

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Very professional and took the time to meet our needs. Junior went above and beyond to assist us from start to finish. JD in finance throughly explained each document before signing. Overall pleasant expe Junior went above and beyond to assist us from start to finish. JD in finance throughly explained each document before signing. Overall pleasant experience. More

by gomezshell17 Verified Customer Verified Customer

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I’ve never done business with unprofessional, no correct information on any update, or any calls on my cars repair. I can’t believe Duke in your service department still has a Job. Everyone at the dealershi information on any update, or any calls on my cars repair. I can’t believe Duke in your service department still has a Job. Everyone at the dealership said this guy is no good. This is what the sales, manager of service, lady that works the phone’s . She says good luck leaving him a message, he never calls back a customer. She goes on to say “ Who do you think customers are complaining about “ him . I couldn’t even get Duke to make sure the car was charged before I drive down to pick it up . I have a Tesla app that keeps me updated from if the window or door are open , or how many miles left on the car. Duke left the car the first time with only 15 miles to drive home . I almost didn’t make it home . He tells me the shop has no charge adapter to plug in for Tesla . He said for me to buy an adapter, and bring one over to the shop . He told me this would help him out. Since when doesn’t a dealership make customers pay for tools u you o More

by Bsambot Verified Customer Verified Customer

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I would give a zero if I could. Unethical bordering on fraudulent. Went too fast. Did not explain vehicle features in writing and said it had features it did not. Did not apply prom Unethical bordering on fraudulent. Went too fast. Did not explain vehicle features in writing and said it had features it did not. Did not apply promised discount of $2000 off the dealer price and would not refund when I caught it. Said I had to pay for lojack because it was already installed which it was not. Said it qualified for california green rebate which it does not. Awful experience. More

by JWEISS6 Verified Customer Verified Customer

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