"Cancelled Lease with NO posessesion - would NOT refund"
- Victim of Shady Operation
Would give them a ZERO if I could!
I cancelled the lease only hours after and did not take possession of vehicle and they would NOT refund me my money/deposit. Tried calling and Joey, finance manager, and he hung up on me, second manager, Michael, was belligerent. Drove there to talk to General Manager, John Hip, and they would not let me speak to him. I had to find his office and know on the door myself.
They lied and said they sent in the paperwork to GM Financial, which they had not as they couldn't if I had not taken possession. GM Financial has been flagged to not receive it if they did since I have no vehicle from them. GM Financial advised me to call GM corporation directly to file a complaint, which I have. GM is investigating and a senior advisor will be in contact.
STAY AWAY from this shady operation!!! All they have to do is refund me my money as I have nothing from them!
"Mark was very easy to understand and I enjoyed buying a..."
Mark was very easy to understand and I enjoyed buying a car with him. I was treated very well by Mark. He greater me as soon as I walked through the door
"Thanks for a great experience!"
Marquise was great in helping me find a car for my daughter. He was polite, patient and his managers worked hard to get her a monthly payment she can manage. Thanks for everything Mark and Kipp
"Profiling and poor service "
Went to test drive a Camaro that I’ve been interested in at the used car lot for Coggin Chevrolet and was told they do not allow test drives of high performance vehicles. I purchased a brand new corvette there two years ago (after test driving it).
This dealership seems to be age and/or possibly race profiling when it to me, and that’s likely why the car has sat on their lot for 2 months. I’ll take my business to Nimnicht or Stingray in Central Florida from now on.
Marquise seems to be doing only what he is told, this is a management issue, likely why they have such a high turnover rate, moreso than normal DS turnover.