Mary Castro

This dealership is a masterclass in disrespecting customers. I had a scheduled appointment, showed up early, and still spent HOURS sitting around while half the sales staff wandered aimlessly, chatti customers. I had a scheduled appointment, showed up early, and still spent HOURS sitting around while half the sales staff wandered aimlessly, chatting, laughing, and doing everything except their actual job. Not one person stepped up. Not one person apologized. Not one person cared. If you value your time, your sanity, or basic human decency, avoid this place. They clearly believe customers should sit quietly for hours while their salesmen roam around like bored tourists. This was one of the worst customer service experiences I’ve ever had — and I wouldn’t recommend this dealership to anyone. More

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Jorge is a great addition to the echo park team. We need more people like him the the world We need more people like him the the world More

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I cannot say enough good things about Samantha. She went ABOVE AND BEYOND for me and was SO kind and knowledgeable about every part of the car buying process. Not only was she very pleasant and car She went ABOVE AND BEYOND for me and was SO kind and knowledgeable about every part of the car buying process. Not only was she very pleasant and caring but she also educated me on really important facts about the cars that I would have had no idea about otherwise. She really helped me make the best decision for me and advocated for me. You can tell she truly cares about her customers and puts their best interests first….I would trust her with anything! More

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Mary was absolutely incredible in helping us trade in our cars for a new one. From the moment we met her, her warm and friendly demeanor instantly put us at ease. As this was our first major purchase as a ma cars for a new one. From the moment we met her, her warm and friendly demeanor instantly put us at ease. As this was our first major purchase as a married couple, we were a bit nervous—but Mary made the entire experience smooth, stress-free, and genuinely exciting. She was exceptionally knowledgeable and took the time to answer all of our questions with honesty and patience. Her support made us feel confident every step of the way. We drove off absolutely thrilled, knowing we had just bought the car we’ll one day bring our future children home in. Mary, thank you for making this such a meaningful and unforgettable moment in our lives! More

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Cuba ended up helping us halfway through the process and was very thorough and attentive was very thorough and attentive More

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