Massimo Castelli
Massimo Castelli at Matthews Kia of Greece

Massimo Castelli

General Manager

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

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4.8
16 Reviews

I began my career in the automotive industry in 1997 upon graduating from SUNY Brockport. I love helping people and enjoy the many friendships I have made with customers. Please feel free to reach out to me with any questions or concerns.

Dealership Experience

2 yrs, 3 mos

Industry Experience

27 yrs, 10 mos

Languages Spoken

English English

Italian Italian

4.8

16 Reviews

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16 Reviews of Massimo Castelli

October 05, 2025

Dealership Rating
Employee Rating

Every visit to Matthews Kia for myself and my family have been excellent! We’re always greeted with a smile and our service is always taken care of as we requested. I highly recommend Matthews Kia Greece. More

by DMARCELLO0
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 07, 2025

Matthews Kia of Greece responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

September 21, 2025

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We were taken care of efficiently and all questions answered. There are a lot of features on the vehicle, so I had to go back a second time with questions. Prompt and courteous response. More

by SCARDINA9151
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Benny Anderson

Sep 22, 2025

Matthews Kia of Greece responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

September 18, 2025

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Efficient sales process. Was able to take delivery same day. Everyone was a pleasure to deal with. More

by MCERMAK23
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Recommend Dealer
Yes
Sep 22, 2025

Matthews Kia of Greece responded

Hi- Thank you for sharing your positive experience with us at Matthews Kia of Greece. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.

September 10, 2025

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Everyone was great! They took their time to make sure my car needs were met. Charlie was great and was always cheerful when talking! More

by FELISHA.GROSSER
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Recommend Dealer
Yes

Other Employees Tagged: Doug Gray, Benny Anderson , Charlie

Sep 11, 2025

Matthews Kia of Greece responded

Hi- Thank you for choosing Matthews Kia of Greece for your automotive needs. We are thrilled to hear about your positive experience with Charlie. Congratulations on your new vehicle! We appreciate your kind words.

June 14, 2025

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Called four times got put on hold no one ever picked up the phone four times with over a 15min wait that’s unacceptable and one got to hear what my need was. So I’m just giving up and will forget about it. More

by GT20
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jun 16, 2025

Matthews Kia of Greece responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our Service Director, John fiorino, at jfiorino@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

May 17, 2025

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Great Customer Service ! I appreciate the opportunity to share my experience with you concerning my visit More

by debragrant771
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Service Time
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Recommend Dealer
Yes
May 19, 2025

Matthews Kia of Greece responded

Hi Debra- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

January 19, 2025

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I was contented with everything promised and done at your service centre recently. I thought the job you did was good and the wait time reasonable for what you had to do. More

by Charles Kroeger
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Recommend Dealer
Yes

Other Employees Tagged: John Fiorino, Doug Gray, Benny Anderson , Ron Kyle

Jan 23, 2025

Matthews Kia of Greece responded

Hi Charles, Thank you for your feedback. We're so glad to hear you had a great experience with our service department! We appreciate the great review and your business.

December 29, 2024

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It seems to value its customers. I have many options for purchasing a KIA in this area but continue to use this dealership. More

by JMCNETT1
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Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone, John Fiorino , Joe Justiniano, Ron Kyle

Dec 30, 2024

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

September 24, 2024

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The Service was excellent from the time I Arrived. Everything was presented and explained to me, What was going to be done in the time it would take? More

by EYEONE3000
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone, Tom Jacobs, Erica Polimeni , Ryan Allen, Pat Brown, Bradley Hooper, Brett Format

Sep 30, 2024

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

September 12, 2024

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Employee Rating

Great experience from the beginning to the end of the car purchase that I made, The salesman treated me with respect and was willing to answer all of my questions and his answers were truthful and sincere an More

by k2kiceman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Christian Rambali

Sep 13, 2024

Matthews Kia of Greece responded

Hi-We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

1

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