Matt Aglio

Ourisman Kia of Fairfax responded

Thank you very much for your 5-star review, Steven! We appreciate your business and are delighted to hear about your excellent car buying experience. We'll be sure to pass your kind words on to our team and tell them to keep up the great work. If you have any suggestions for how we can improve your financing experience, please contact our General Manager, Matt Aglio, directly at MattA@OurismanCars.com. Congratulations on your new Kia and welcome to the Ourisman Family! We look forward to your next visit with us. :)

Ourisman Kia of Fairfax responded

Thank you for taking the time to share your feedback with us! We're delighted to hear about your positive experience working with our Service Department at Ourisman Kia of Fairfax. Glad Marvin and the rest of our team worked hard to make your visit as pleasant as possible. We'll be sure to pass your kind words on and keep up the great work. If your Kia needs anything, please give us a call or visit our website--we're here anytime. Thanks for supporting us and have safe travels!

Melanie responded

Salesman Marvin Porter is the man to see if you want an exceptional car buying experience. Marvin is in a class of his own and truly believes in working to make sure the customer is 100% satisfied. Awesome job!

Ourisman Kia of Fairfax responded

Amy, thank you for taking the time to share your thoughtful review with us! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that during your visit. We'll be sure to pass your gratitude on to Nick, Howard, and Matt, our General Manager. Glad they worked hard to answer your questions and made your car buying experience the best it could be. If you or your Chevrolet needs anything, we're here and happy to help. Have safe travels, and welcome to the Ourisman Family! :)

Ourisman Kia of Fairfax responded

Thank you for taking the time to share your feedback. We apologize sincerely for your less than ideal experience at our dealership. This is not the level of customer service we are known for or seek to provide. We would value the opportunity to have a discussion with you to resolve your concerns. Please reach out to our General Manager, Matt Aglio, at MattA@OurismanCars.com; or our General Sales Manager, Shireen Alkhairy, at SAlkhairy@OurismanCars.com. They will be grateful to work with you and restore your trust in Ourisman. We look forward to hearing from you. Enjoy the rest of your day.