Matt Ashford | Page 6

Finance guy knowledgeable (Dave). Ryan was my salesman. Michael Lis helped explain the technology. He was very knowledgeable. Ryan was my salesman. Michael Lis helped explain the technology. He was very knowledgeable. More

by RPIKE803 Verified Customer Verified Customer

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I had a great experience at Schaumburg Honda! I would definitely buy from them again! definitely buy from them again! More

by EMIFI2 Verified Customer Verified Customer

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Bob Ott is thebest! So is Matt Miller. All great would recommend. All 5 star recommend. All 5 star More

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Matt and Gary were amazingly accommodating, welcoming and made sure my wife and I were happy with the purchase. Highly recommended made sure my wife and I were happy with the purchase. Highly recommended More

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I gave 2 stars because the positive is the used car they sold me was in good condition. But I was very unsatisfied with their customer service and how they conduct business. They are not honest with their f sold me was in good condition. But I was very unsatisfied with their customer service and how they conduct business. They are not honest with their fees, they tack on extra fees without notifying their customers. 1 of these fees they call pulse for $599. The 2nd is LoJack for $499. The 3rd is Smart Driver for $1255. The 4th is ERT fee for $25. These fees come out to a total of $2,378 that they added onto the final cost of the vehicle, they did all this without letting me know and by the time I realized it, I had already paid. I tried to get a refund and they were arguing with me and refused to give me a full refund of the fees but only a partial refund. I have bought and traded 15 cars and been to many dealers. So I have other dealers to compare to this experience and I must say, they are not honest in how they conduct business. I would say to make sure you look at the purchase agreement line by line before signing anything, I made a mistake by trusting them to be honest. More

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Sales and finance personnel were very efficient at taking care of the paperwork in a timely fashion. care of the paperwork in a timely fashion. More

by G.VANERIO930 Verified Customer Verified Customer

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The overall experience was great! April and Tyler helped my buy my new HR-V without any extra hassle or pressure during this computer chip crisis. my buy my new HR-V without any extra hassle or pressure during this computer chip crisis. More

by JADENFDORF Verified Customer Verified Customer

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Bought 2018 pilot from them on May 27th 2021. Took two months to receive title. Advertised as CPO car. Purchased as CPO car. Tires were worn down to 2/32 at 27k miles. Had to purchase new tires. Had to ha months to receive title. Advertised as CPO car. Purchased as CPO car. Tires were worn down to 2/32 at 27k miles. Had to purchase new tires. Had to have brakes resurfaced at 27905miles. A second operational key not provided by dealer and had to be purchased by me. all in all over 20 calls were made to fix the above situation and all calls were ignored. Checked the 182 point inspection sheet and found many items we're not done on this vehicle although I just received from Honda a CPR certification card. Service from this dealer is so far below expectations of Honda, this being my 5th Honda, I am extremely disappointed and would not recommend anybody purchase a vehicle from them Schaumburg Honda. Inexcusable and very disappointing. More

by CHUCKAZWI Verified Customer Verified Customer

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Belen was very knowledgeable and courteous. She gave me the best service.Belen made me feel comfortable and helped in the sales and after sales process. the best service.Belen made me feel comfortable and helped in the sales and after sales process. More

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Note: This review was taken down per request of Schaumburg Honda, in resolution for a bait-and-switch. Below is the original review, and now that more has come to light two months later, I would Schaumburg Honda, in resolution for a bait-and-switch. Below is the original review, and now that more has come to light two months later, I would like to share some information with fellow consumers in the market for a vehicle. This specifically pertains to a New vehicle, but the same scamming can happen to a used or certified pre-owned as well. If your car window side sticker states a dealer installed Xzilion, it is inaccurate, and the warranty is not honored. I went in to get a spot checked out on my paint, and Mike (Mykhaylo) Pastukh stated that I did not pay for the package. Truthfully I was never asked to purchase the package, or shown a line for dealer installed options. I instead was charged a Smart Driver as well as Smart Identity packages, to which was never agreed upon at time of sale. DO NOT ACCEPT THESE CHARGES! One is for replacement keys at a cost of $985 (I was told by finance it was a free service from Bob Rohrman and to simply sign to acknowledge that I understood the FREE package). The Smart Identity I was told was FREE and included with the purchase of the vehicle through Rohrman, at a cost of $349. Please as a caution, DOUBLE CHECK DOCUMENTS THAT SAY ACCEPT OR REJECT AGREEMENT! I reached out to their GM Matt Ashford at least 4 times previously, no reply. Here is the original review, I previously rated this dealership a 5-star rating, per request of my salesman, but now that I caught their discrepancy of my purchase, I have to lower my rating to the worst experience. I walked into this dealership asking to check out the 2021 New Honda HR-V’s available, and was helped promptly by Tyler Griffin. Keep in mind, Tyler is 4 days fresh into the gig, and hasn’t sold a single car until my purchase today. He checks out the stock of 2021 HR-V’s as we sit in his office, and then head outside to test drive the car. I cannot tell you exactly when the discrepancy happened, but this may have been the start to it. We go on a test drive and I enjoy the car a lot. While on the test drive, I asked about the current offer for $0 down, 0% APR for 60 months, because the 2021 models qualified. He said promptly “that offer expired”, so I thought nothing about it, taking his word for it. When going back inside, we start negotiations. They quoted me an out the door of $31k, and for a vehicle with a sticker price of $26.6k, I didn’t find that to be a respectful offer at all. Eventually getting them down to $27.5k out the door, I wanted that last $500 off to make the cost out the door $27k. I was told that they could not make the deal, so I kindly shook hands with the 2 sales floor gentlemen and walked out. I was stopped in the parking lot getting into my car by Tyler Griffin, my salesman, that they would make the deal for $27k out the door. Keep in mind, the negotiation was being set on a 2021 model, noted by the main sales associate when he said “I can’t go that low on a model I’ve only had on the lot for about a year”, the 2022 models are set to drop this summer/fall, so this proclamation signifies the year of the vehicle even more. After signing all the papers, I was promised by Tyler the ability to leave my new car on the lot until I could bring someone else to come pick up the car with me. Sales associates once again said that wasn’t true, and I would have to take the car off the lot and park it at Bob Rohrman University across the street so it wasn’t on the lot. Getting home, I realized a huge discrepancy, the model car I signed for was a 2020…I did not verbally agree to even checking out a 2020 model. I was set on a 2021 model, and negotiated with the model year of 2021 in mind. I called to have this situation rectified, and was told that they can do a 2021 for $1,500 more than the $27k, because of the “confusion”. I am assuming it was a large bate-and-switch tactic, because of the fact that 2020 was never mentioned at time of test drive, sale, or finance write up. I agreed to a purchase of a 2021 model, and ended up with a 2020. Trust was broken today Schaumburg Honda. More

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