Matt Bigelow

I loved my experience, it was fast easy and everyone did there part to put me in a car that I wanted to be in l, I even got into a newer car then I expected overall great experience would buy from again in there part to put me in a car that I wanted to be in l, I even got into a newer car then I expected overall great experience would buy from again in the future. More

by ryunalex2005 Verified Customer Verified Customer

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There is no better place or team than Laird Noller Hyundai in Lawrence. I have never been to a dealership or service station that made me feel like the most important customer. My concerns were listed Hyundai in Lawrence. I have never been to a dealership or service station that made me feel like the most important customer. My concerns were listed to, addressed and taken care of. I felt comfortable and everything was clearly explained to me. I know I made the right choice going to Laird Noller and I know that I am safe and secure with the repairs on my car. I will gladly go there for ALL of my routine maintenance as well. More

by doreme311 Verified Customer Verified Customer

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Love the experience! Helped me with getting to know my new vehicle and made the process super easy! Helped me with getting to know my new vehicle and made the process super easy! More

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I almost gave up on Hyundai‘s due to the Topeka service. It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase and service my car there More

by c_wilson136 Verified Customer Verified Customer

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I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and r dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them. More

by Krystac2005 Verified Customer Verified Customer

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Everyone was super friendly and helpful. Matt Bigelow (our salesperson) & Derrick Weaver (finance) were professional and their guidance is very much appreciated. Morgan addressed all my Matt Bigelow (our salesperson) & Derrick Weaver (finance) were professional and their guidance is very much appreciated. Morgan addressed all my questions promptly & satisfactory. More

by WMc Verified Customer Verified Customer

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Excellent service. To work care about their customers speedy sdiligent, Daryl. Very attentive to the customer and get a good price for your car To work care about their customers speedy sdiligent, Daryl. Very attentive to the customer and get a good price for your car More

by lmaldonado128 Verified Customer Verified Customer

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I actually worked with Omar, not Christian. Omar understood Robin and my desires on warranty and financing prior to our arrival and got us in and out within 20 minutes. It was an outstanding ex Omar understood Robin and my desires on warranty and financing prior to our arrival and got us in and out within 20 minutes. It was an outstanding experience that I hope can be replicated with future interactions with Laird Noller Hyundai. More

by ricksanders66 Verified Customer Verified Customer

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Service department is always a pleasure to work with. Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop Only wish I have is that this location had a body shop. This doesn't change my 5 star rating in any way but future work involving a Hyundai Body Shop will have to be done at another Hyundai dealership that can complete repair start to finish on property. More

by tonyknierim Verified Customer Verified Customer

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Elbron showed a masterclass during my experience at the dealership, I will recommend him to friends and family. dealership, I will recommend him to friends and family. More

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