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Matteo Pensa
Matteo Pensa at Tony Serra Nissan

Matteo Pensa

Sales Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.8
29 Reviews
4.8

29 Reviews

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29 Reviews of Matteo Pensa

June 30, 2025

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I am being trreatened with collection by Matteo! The day after the purchase he want's more money! We agreed on a purchase price, signed all paperwork and finished the transaction. The following d More

by Shane
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Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Cody Salem, Auburn Waldrop

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Jul 01, 2025

Tony Serra Nissan responded

Hi Shane, We’ve seen some creative driving in our day—but trying to keep a rebate you didn’t qualify for takes a special kind of spin. We caught the error right away and kindly asked you to swing by and re-sign the deal properly. Instead, you doubled down, ignored the contract you already signed, a nd played the victim card—bold move. At Tony Serra Nissan in Cullman, we own our mistakes and fix them fast. But when someone tries to take advantage of an honest correction, we won’t pretend that’s normal. Cars are negotiable—character shouldn’t be.

Jul 02, 2025

Tony Serra Nissan responded

Shane, let’s not overcomplicate things. You signed a deal. We spotted an issue. We asked to fix it. Pretty normal stuff. Not exactly the plot twist you made it out to be. It’s kind of like walking out of a bank with extra cash, knowing it’s not yours, and then acting shocked when someone calls you back. We weren’t mad—we just figured the right thing’s still the right thing, even when it's inconvenient. We’ll keep doing business with clear contracts, straight talk, and the occasional reminder that integrity isn’t seasonal.

Jul 01, 2025

Shane responded

Your clearly listed online price, minus trade in, plus tax, title, and misc. fees equals exactly what I paid and financed. The following day your dealership told me to either bring in 2,500 dollars or resign at a higher payment. When I refused Matteo threatened to send the 2,500 to a collection agency. Either your clearly listed online price was false advertising, or someone from your dealership incompetently listed a wrong price. Neither of these options is something I am financially responsible for! I paid asking price, I didn't try and talk you down on the price even 1 dollar. You are trying to make me financially responsible for your discrepancy, then calling my character into question? Above you just mentioned at Tony Serra we own our mistakes; you need to reword that to we own our mistakes after we make the customer pay for it!

Jul 03, 2025

Shane responded

I can definitely see how facts and truths can overcomplicate the image your business is trying to pretend to have. I wasn't asked to fix your price discrepancy; I was told to either fix it or face collections If we are going to tell a story, lets at least make it a true one. I didn't walk out with anything extra, I walked out owing exactly what was discussed and agreed upon. I engaged in straight talk, have a clear contract, and am now appalled by the lack of integrity your dealership is displaying by trying to ask for more money after handshakes were made and contracts were signed.

June 26, 2025

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The salesman were great! My only complaints is the issue with swapping buyer and co-buyer and service not communicating with us about our headlight assembly, Nick, Brenton, C More

by stewartcassandra04
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Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Cody Salem , Brenton Marchese, Nick Richards

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June 25, 2025

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Everyone was very helpful and friendly. They made everything as easy as possible to get me the car I wanted. More

by beriwing
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Recommend Dealer
Yes

Other Employees Tagged: Justin Studdard

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June 21, 2025

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Very pleased with this dealership. They did everything they said they were going to do. Bought a used car and when we picked it up it looked like a brand new car. More

by careyrobert64
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Salem , Nick Richards

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June 08, 2025

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Great service by all people good price easy to work with sales delivery was great More

by mackmorris468
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kordell Burnett

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May 22, 2025

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Rebecca, Cody & Matteo were wonderful to work with. They kept it fun and exciting even when we had no hope left. More

by allirooks13
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Recommend Dealer
Yes

Other Employees Tagged: Cody Salem, Cy Sisson , Rebecca Locke

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May 11, 2025

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Great dealership, would recommend to anyone looking for a car are truck. Also has a great sales team. More

by michaelhumes56
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Crider, Cody Salem, Cy Sisson , Kordell Burnett, Jamie Graves, Correy Leps, Skylar Morion, Danielle Routen

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May 01, 2025

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Everyone was helpful and worked hard to get our business and get us the car we wanted. More

by lancasterrgl
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Salem , Jamie Graves

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April 17, 2025

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Friendly, very helpful with the sale. They were knowledgeable about the truck and I was very pleased. More

by Kenneth Graveman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amanda Badgwell, Maxine Young, Cody Salem, Cy Sisson, Ashley Cox , Kordell Burnett, Correy Leps, Renee Moore

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April 02, 2025

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Very willing to work with us. Super nice and professional. Would definitely recommend to anyone More

by dwreb
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Recommend Dealer
Yes

Other Employees Tagged: Cody Salem , Danielle Routen

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