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Matteo Pensa
Matteo Pensa at Tony Serra Nissan

Matteo Pensa

Sales Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Matteo Pensa

July 31, 2025

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Focus on customer satisfaction, listening to what the customer wants and works towards making it happen! Has a great team! More

by ESTETAYLOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Salem, Cy Sisson , Joffrey sales person was great to work with

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Aug 03, 2025

Tony Serra Nissan responded

Thanks! Listening first, delivering second—that’s the Tony Serra Nissan approach. We’re glad our team made it happen just the way you wanted. Customer satisfaction isn’t just a goal here—it’s the standard.

July 26, 2025

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Fantastic experience i will go back for my next vehicle. This car was for my daughter going to college and they made it super easy and no pressure. Highly recommend them. More

by tasartin50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Cody Salem, Madyzun Lindley

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Jul 30, 2025

Tony Serra Nissan responded

That’s what we love to hear! Making things easy and pressure-free is exactly the experience we aim for—especially when it’s a big moment like sending your daughter off to college (with a great car to go with her). Thanks for the kind words and the recommendation. We’ll be ready when it’s time for the next one—Tony Serra Nissan in Cullman doesn’t do “complicated.”

July 24, 2025

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I am very happy with the Titan I purchased. However, the help since the purchase has been lacking. I have trouble reaching the people I need to talk to. Word has been broken several times now. More

by remalone57
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Crider, Cody Salem, Elijah Szelag, Justin Studdard , Rebecca Locke

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July 18, 2025

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the worst ever car dealership, one lie is not enough. they can pile the crap higher than anyone else I ever heard of. after the deal comes you meant nothing to them. the car ran hot they will not fix it More

by stan
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cody Salem, Cy Sisson

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Jul 21, 2025

Tony Serra Nissan responded

Hi Stan, We’re sorry to hear about the stress you’ve mentioned—your health matters, and we do respect that. But posting the same story over and over doesn’t turn it into something new (or true). We stand by the agreements that were signed, and no amount of copy‑and‑paste changes the facts. If venting online is helping, keep at it—but if you actually want to review your paperwork and talk solutions, our customer service ninja Maxine is ready at (256) 676‑2435. She’s great at real answers… and much less repetitive.

July 13, 2025

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We appreciate all the help we received in purchasing my sons new car.. thank you More

by Sonny0838
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Crider, Cody Salem, Susan Long , Mona Hurst, Rebecca Locke, Erica Rodenberry

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Jul 21, 2025

Tony Serra Nissan responded

Thank you, Sonny! We’re thrilled to hear your son’s new car journey was a good one. Helping families like yours is exactly what we aim for every day at Tony Serra Nissan in Cullman. Enjoy every mile ahead—and we’re here whenever you need us again!

June 30, 2025

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I am being trreatened with collection by Matteo! The day after the purchase he want's more money! We agreed on a purchase price, signed all paperwork and finished the transaction. The following d More

by Shane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Cody Salem , Auburn Waldrop

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Jul 01, 2025

Tony Serra Nissan responded

Hi Shane, We’ve seen some creative driving in our day—but trying to keep a rebate you didn’t qualify for takes a special kind of spin. We caught the error right away and kindly asked you to swing by and re-sign the deal properly. Instead, you doubled down, ignored the contract you already signed, a nd played the victim card—bold move. At Tony Serra Nissan in Cullman, we own our mistakes and fix them fast. But when someone tries to take advantage of an honest correction, we won’t pretend that’s normal. Cars are negotiable—character shouldn’t be.

Jul 02, 2025

Tony Serra Nissan responded

Shane, let’s not overcomplicate things. You signed a deal. We spotted an issue. We asked to fix it. Pretty normal stuff. Not exactly the plot twist you made it out to be. It’s kind of like walking out of a bank with extra cash, knowing it’s not yours, and then acting shocked when someone calls you back. We weren’t mad—we just figured the right thing’s still the right thing, even when it's inconvenient. We’ll keep doing business with clear contracts, straight talk, and the occasional reminder that integrity isn’t seasonal.

Jul 01, 2025

Shane responded

Your clearly listed online price, minus trade in, plus tax, title, and misc. fees equals exactly what I paid and financed. The following day your dealership told me to either bring in 2,500 dollars or resign at a higher payment. When I refused Matteo threatened to send the 2,500 to a collection agency. Either your clearly listed online price was false advertising, or someone from your dealership incompetently listed a wrong price. Neither of these options is something I am financially responsible for! I paid asking price, I didn't try and talk you down on the price even 1 dollar. You are trying to make me financially responsible for your discrepancy, then calling my character into question? Above you just mentioned at Tony Serra we own our mistakes; you need to reword that to we own our mistakes after we make the customer pay for it!

Jul 03, 2025

Shane responded

I can definitely see how facts and truths can overcomplicate the image your business is trying to pretend to have. I wasn't asked to fix your price discrepancy; I was told to either fix it or face collections If we are going to tell a story, lets at least make it a true one. I didn't walk out with anything extra, I walked out owing exactly what was discussed and agreed upon. I engaged in straight talk, have a clear contract, and am now appalled by the lack of integrity your dealership is displaying by trying to ask for more money after handshakes were made and contracts were signed.

June 26, 2025

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The salesman were great! My only complaints is the issue with swapping buyer and co-buyer and service not communicating with us about our headlight assembly, Nick, Brenton, C More

by stewartcassandra04
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Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Cody Salem , Brenton Marchese, Nick Richards

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June 25, 2025

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Everyone was very helpful and friendly. They made everything as easy as possible to get me the car I wanted. More

by beriwing
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Recommend Dealer
Yes

Other Employees Tagged: Justin Studdard

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June 21, 2025

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Very pleased with this dealership. They did everything they said they were going to do. Bought a used car and when we picked it up it looked like a brand new car. More

by careyrobert64
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cody Salem , Nick Richards

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June 08, 2025

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Great service by all people good price easy to work with sales delivery was great More

by mackmorris468
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kordell Burnett

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