Matthew Bitterhoff | Page 15

They were very nice and polite. I didn’t have to wait a lot so that’s great! They also gave me advice in my rav 4 tires and this Time they washed it . Last time they didn’t. Thank y I didn’t have to wait a lot so that’s great! They also gave me advice in my rav 4 tires and this Time they washed it . Last time they didn’t. Thank you !👍👍 More

by damarisnun Verified Customer Verified Customer

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The staff was courteous and very responsive to my needs and completed the work in a timely fashion. I would recommend this dealership to anyone. and completed the work in a timely fashion. I would recommend this dealership to anyone. More

by Madelynf Verified Customer Verified Customer

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The service department is great. Buying the vehicle was wonderful. Sales people were very good. Buying the vehicle was wonderful. Sales people were very good. More

by DANNCOLEEN Verified Customer Verified Customer

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I am very disappointed in the service I received. The scheduled maintenance was, I believe, fine; but the treatment of the problem I reported was unsatisfactory. I reported that my rear window defr The scheduled maintenance was, I believe, fine; but the treatment of the problem I reported was unsatisfactory. I reported that my rear window defroster did not work. The car was returned to me with the statement that there was no problem. That evening after an event the rear window of my car was fogged when I got into the car. I turned on the rear window defroster and left it on all the way home, 25 minutes. By the time I reached home there was NO change in the condition of my rear window, not even a line to show that the heater had been on. The rear window defroster light had been on but there was no visible progress. I do not know what the troubleshooting procedure is for Gettel for rear window defrosters, but it appears to me that, what ever it is, it is not sufficient. This causes me to question the quality/completeness of their other services/troubleshooting. More

by anylinc Verified Customer Verified Customer

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Great place, awesome people. Excellent fast service. My customer service Rep Matthew Bitterhoff was most Excellent...! Excellent fast service. My customer service Rep Matthew Bitterhoff was most Excellent...! More

by Brian Centers Verified Customer Verified Customer

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The service was to expensive for the all maintenance and the parts, I don’t trust the check the all car for that price the parts, I don’t trust the check the all car for that price More

by haroldcifuentes Verified Customer Verified Customer

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I waited over 2 hours to get my service done never waited this long before pluses i text the service dept that I never got my work can you emailed them to me they never responded or called i still don't know this long before pluses i text the service dept that I never got my work can you emailed them to me they never responded or called i still don't know what I need or to look after.. been coming to this dealer ship for over 2 years and I still like there service dept and will kept going there More

by RAULPAVON Verified Customer Verified Customer

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Waited too long overbooked due to holiday worker shortage should not have overbooked poor planning should not have overbooked poor planning More

by GHEAD6 Verified Customer Verified Customer

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I sent an email to the service manager with the issues. Even Warner. The service person was Matthew Bitterhoff. Very disrespectful. Even Warner. The service person was Matthew Bitterhoff. Very disrespectful. More

by CONNIE_HARDING Verified Customer Verified Customer

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Understood our car problem clearly. The gentleman from Queens, was articulate, attentive, polite and did an excellent job replacing our Prius start up battery and checking a few other The gentleman from Queens, was articulate, attentive, polite and did an excellent job replacing our Prius start up battery and checking a few other things related to make sure all was well. More

by naomi Verified Customer Verified Customer

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