Matthew Breedlove | Page 3

Went Saturday to purchase a new 2021 ram 1500. Told the sales Rep that I needed the tow package cause I tow alot. Picked out a 2021 ram 1500 warlock. Spent most the time in the waiting room getting agitate sales Rep that I needed the tow package cause I tow alot. Picked out a 2021 ram 1500 warlock. Spent most the time in the waiting room getting agitated and waiting to see the truck. It was almost closing time and was being rush to close the deal so I quickly inspected the truck saw the tow plug in but didn't look further down cause I expected to have a tow package included cause it was the main package I ask for. Closed the deal and got home to discover no hitch so since Sunday they were closed and open on Monday I called as soon as they open and ask for the missing hitch then told they will call back but didn't until I called and finally got a hold of the sales rep and explained to him that I specifically wanted the tow package and it didn't have the hitch but everything else then that xxxxx told me the sale is final and I should have inspected it better but he could sale me the hitch. Now I'm livid and disrespected like I just got suckered into a deal I would have never closed on. Is that how they treat a veteran and I'll make sure everyone knows. xxxx poor customer service! More

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