Shelley was very helpful and kept me updated with the
changes to my car at all times
changes to my car at all times
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by alliegamperl
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shelley from service
Jul 17, 2025 -
Gerald Kia of Matteson responded
Thank you! We’re glad to hear that you had a positive experience with Shelley at Gerald Kia of Matteson. We appreciate your feedback and look forward to assisting you again in the future.
Sincerely, The Team at Gerald Kia of Matteson
Upon arriving at the dealer, I was greeted by the service
tech. Who explained everything and all pricing. Very professional, offered me a ride home, which I accepted. I also got a ride back to the dealer. Th
tech. Who explained everything and all pricing. Very professional, offered me a ride home, which I accepted. I also got a ride back to the dealer. The main problem is this is where phone calls go to die. Had to call four or five times just to get through. It for you to service and after about three tries it disconnects you and tells you they’ll call you back, which never happens. That’s the only reason you did not get a five star. I believe that the dealership is understaffed. As a lot of businesses are going through that. So I completely understand. But this is a review so those are my issues. My car was fixed, it was clean no complaints about that.
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by FBPILEGGI2
Verified Customer
Verified Customer
Service Price Transparency
Hi I recently purchased a vehicle from Kia and I am in
love with it the customer service was amazing.
love with it the customer service was amazing.
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by Tashay Carter
Verified Customer
Verified Customer
Jul 15, 2025 -
Gerald Kia of Matteson responded
Thank you so much, Tashay! It's great to hear that you're in love with your new vehicle and that you had an amazing experience with our customer service at Gerald Kia of Matteson. We appreciate your support and look forward to serving you again in the future.
Sincerely, The Team at Gerald Kia of Matteson
Orlando was great to work with.
He was very patient with us. It took several days to decide on the car.
He was very patient with us. It took several days to decide on the car.
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by Monica_ensminger
Verified Customer
Verified Customer
Jul 07, 2025 -
Gerald Kia of Matteson responded
Thank you, Monica! We greatly appreciate your positive feedback about your experience with Orlando at Gerald Kia of Matteson. We're glad to hear that he was patient and helpful during your decision-making process. We hope you love your new car, and we look forward to seeing you again soon!
Sincerely,
The Team at Gerald Kia of Matteson
Shamir is very personable and a good guy to work with.
He takes care of his customers.
He takes care of his customers.
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by karenkurzeniec
Verified Customer
Verified Customer
Jun 27, 2025 -
Gerald Kia of Matteson responded
Karen, thank you for taking the time to leave us a review! We appreciate your feedback about our team and are glad to hear that you had a positive experience with us at Gerald Kia of Matteson. We look forward to seeing you again in the future.
Sincerely, The Team at Gerald Kia of Matteson
Good service, great team services, complete recalls in a
timely manner. Service department work well with and great customer service
timely manner. Service department work well with and great customer service
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by valsj61
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Gerald Kia of Matteson responded
Thank you for your feedback! We're pleased to hear that you experienced good service and timely recall completions at Gerald Kia of Matteson. Our team strives to provide excellent customer service, and we're glad it showed during your visit. We look forward to serving you again in the future!
Sincerely, The Team at Gerald Kia of Matteson
Very very very very very very very very very very very
very very very very very very very good
very very very very very very very good
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by mikecupak
Verified Customer
Verified Customer
Jun 26, 2025 -
Gerald Kia of Matteson responded
Thank you so much for your amazing review, Mike! We're thrilled to hear that you had such a positive experience at Gerald Kia of Matteson. Your satisfaction means the world to us. We look forward to assisting you again in the future!
Sincerely, The Team at Gerald Kia of Matteson
I recently purchased a vehicle from Gerald Kia of
Matteson and I can't say enough good things about my experience with Aaron Carter. From the moment I walked in, he was friendly, knowledgeable, and t
Matteson and I can't say enough good things about my experience with Aaron Carter. From the moment I walked in, he was friendly, knowledgeable, and truly focused on helping me find the right car—not just making a sale.
Aaron took the time to understand what I was looking for, answered all my questions honestly, and never pressured me into anything. The whole process was smooth, transparent, and actually enjoyable (which is rare when buying a car!).
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by Mrs
Verified Customer
Verified Customer
Jun 24, 2025 -
Gerald Kia of Matteson responded
Thank you for your wonderful review! We are thrilled to hear about your positive experience at Gerald Kia of Matteson with Aaron. Our team strives to provide friendly and knowledgeable service, and it's great to know that Aaron made your car buying experience smooth and enjoyable. We appreciate your feedback and hope to assist you again in the future. Enjoy your new vehicle!
Sincerely, The Team at Gerald Kia of Matteson
Their service staff is very welcoming and they honor the
time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have
time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have you waiting for an oil change or brake service for three hours plus.
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by HQmmer
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan Parra
, Stephanie Lowczyk
Jun 24, 2025 -
Gerald Kia of Matteson responded
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our service staff at Gerald Kia of Matteson. We pride ourselves on being efficient and respectful of our customers' time. Your feedback is greatly appreciated, and we look forward to serving you again in the future!
Sincerely, The Team at Gerald Kia of Matteson
I’ve been going to this dealership for years Shelly has
been taking care of me for the last year or so and I’m so happy to see her when I go there. She is always keeping me informed and is a pleasure to wo
been taking care of me for the last year or so and I’m so happy to see her when I go there. She is always keeping me informed and is a pleasure to work with.
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by Kia1234
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shelly
Jun 20, 2025 -
Gerald Kia of Matteson responded
Thank you for your wonderful review! We're thrilled to hear that Shelly has been such a valuable part of your experience at Gerald Kia of Matteson. It's our goal to provide excellent service, and we’re glad to know you feel well taken care of. We look forward to seeing you again on your next visit!
Sincerely, The Team at Gerald Kia of Matteson