Matthew Gonsalves

Excellent service as usual. Mathew met me upon my arrival. Directed me to the customer lounge. Within 45 minutes. Mathew came and advised me that my car was complete. Thank you Mathew met me upon my arrival. Directed me to the customer lounge. Within 45 minutes. Mathew came and advised me that my car was complete. Thank you Mathew. More

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Muy buen servicio gracias son excelentes en su trabajo excelente servicio siempre que llevo mi carro están hay excelente servicio siempre que llevo mi carro están hay More

by JACKELINE67030318 Verified Customer Verified Customer

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Excellent customer service Matt was incredible I came in on the wrong date and instead of sending me away he said that since I was already here he would find me a spot and he did I was out in less than an on the wrong date and instead of sending me away he said that since I was already here he would find me a spot and he did I was out in less than an hour thank you Matt More

by ALBERTARIZA7 Verified Customer Verified Customer

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very fast and easy ,I drove from Miami to do services there .only thing needed is a better carwash . there .only thing needed is a better carwash . More

by GLIMA7171 Verified Customer Verified Customer

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We've been taking our cars to Bachrodt for many, many years and no matter what the problem we come in with, we always leave knowing that it's been correctly diagnosed and repaired. Matt has been our serv years and no matter what the problem we come in with, we always leave knowing that it's been correctly diagnosed and repaired. Matt has been our service writer the last few years and he does an excellent job of keeping us informed regarding timing and price when we need a repair. All around, an easy experience! More

by debbie.hughes Verified Customer Verified Customer

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I have submitted a review already, dealer said we will call you immediately, still waiting for your call. call you immediately, still waiting for your call. More

by RIVERALEIDA25 Verified Customer Verified Customer

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I took my car 3 times there and they did not fix the problem, extremely disappointed, I'm getting my attorney involved because this is a new truck and is defective problem, extremely disappointed, I'm getting my attorney involved because this is a new truck and is defective More

by LUISMRV91 Verified Customer Verified Customer

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Best service advisor that I have ever delt with! ! I’ve been to BMW…Lexus and he is the best! ! I’ve been to BMW…Lexus and he is the best! More

by Umcanes34 Verified Customer Verified Customer

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Best service advisor that I have ever delt with! ! I’ve been to BMW…Lexus and he is the best! ! I’ve been to BMW…Lexus and he is the best! More

by Umcanes34 Verified Customer Verified Customer

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I would give zero stars if I could. I keep getting emails asking for a review of my visit on 11/26/24, but the funny thing is that I was not even in the dealership that day. I have had I keep getting emails asking for a review of my visit on 11/26/24, but the funny thing is that I was not even in the dealership that day. I have had my car in for service two times in the last year or so, and every time I am there they tell me my parts are on back order. I take my car back home and NOBODY EVER FOLLOWS UP. When I call my service person to get an update on these parts, I NEVER GET A PHONE CALL BACK. The way they do business in their service department is disgusting. I am pretty sure they are blowing me off so that my warranty expires. I would never ever ever buy another car from Lou Bachrodt nor refer my worst enemy to go there. More

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