Matthew Laurence | Page 38

Above and beyond customer service! We worked with Matthew Laurence and he was a joy to work with. Gave us all of the information we needed and stayed connected with us through the entir We worked with Matthew Laurence and he was a joy to work with. Gave us all of the information we needed and stayed connected with us through the entire process. Very responsive! We live out of state and would come back just to work with Matthew and Fred Anderson TOYOTA! More

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New and Improved I was not planning to purchase a vehicle but my older one was getting tired. I had a strict budget and tight mileage requirements. Matthew took the ti I was not planning to purchase a vehicle but my older one was getting tired. I had a strict budget and tight mileage requirements. Matthew took the time to listen to my needs and limitations, and explain the few vehicles that met my requirements. He was knowledgeable, friendly, patient, understanding, and always accessible to answer any question. He never tried to push me into purchasing something I could not afford or that I did not want. Upon finding the right vehicle, in a short time, Matthew had me drive a similar model to ensure I liked it not only on paper but in person as well, as the one we found was located on another lot. He wanted to make sure I was happy and making a lasting purchase, not settling for any vehicle. He even and had the vehicle I decided on transported in the next day! Matthew stayed active in the deal even after turning me over to finance and went out of his way to make sure my new payment would fit into my almost unrealistically tight budget when things hit snags. I am beyond ecstatic and feel very blessed to have found my new-to-me vehicle and with the amazing deal I got! Melissa in Finance is fabulous as well; she patiently delivered excellent customer service, even after having to completely redo all my paperwork. More

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Above and Beyond Matt went above and beyond to make me happy as well as comfortable. He communicated openly and was very interested in my needs/wants for my new car. H Matt went above and beyond to make me happy as well as comfortable. He communicated openly and was very interested in my needs/wants for my new car. He listened to all my concerns and made a point to explain/answer the questions I had. I felt like he demonstrated a high level of knowledge and experience regarding the cars, which in turn helped me make the best choice for my needs, wants, and budget. I’m very happy with my car and will be recommending Matt to my friends, family, co-workers...any one who I meet who is in the market to buy a car. More

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Went the extra mile. Bill was the manager I sat down with to finalize my purchase. I truly believe he went above and beyond to get me where I was comfortable with my payme Bill was the manager I sat down with to finalize my purchase. I truly believe he went above and beyond to get me where I was comfortable with my payments. I will be honest, at first I didn't think the deal would work due to how far upside down I was in my previous vehicle. But Bill made it happen, he fought hard for me, and explained things other dealers never did. Fred Anderson Toyota uses the word family a a lot, and I can see why. Between Matthew and Bill ,I felt like family walking out of there. Thank you Bill! More

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Went the extra mile. Worked with Matthew on a new Rav4 purchase. He fought hard to get me where I needed to be payment wise. Made sure I knew all the "ins and outs" about Worked with Matthew on a new Rav4 purchase. He fought hard to get me where I needed to be payment wise. Made sure I knew all the "ins and outs" about the new car by carefully explaining all the cars features. I would definitely recommend speaking with Matthew if your looking for a new vehicle! More

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Best Salesman EVER! The best automobile salesman I have ever dealt with in over 50 years of car buying is Matthew Laurence. And all of this done by texting, because I liv The best automobile salesman I have ever dealt with in over 50 years of car buying is Matthew Laurence. And all of this done by texting, because I live just outside Tampa Florida. I looked for the best Toyota dealership and after reading many reviews, selected Anderson because of the reviews and a great General Manager, Steven Rhoads. Steven directed me to Matthew, and I am glad he did. I told him I wanted a new Rav4XLE and the rest was up to him. Matthew selected one exactly what what I wanted. Never once was I pressured into anything, and my vehicle was delivered to my front door as promised. As I said, I never spoke with Matthew but if I did it would be “Thank You Matthew, I will not forget you!” More

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Very professional. Patient and thorough. Treated well with respect and care. My salesman Matthew Lawrence was excellent. We talked to others at other dealerships and there was no comparison.. Treated well with respect and care. My salesman Matthew Lawrence was excellent. We talked to others at other dealerships and there was no comparison.. I would recommend this dealership to anyone. More

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Excellent customer service Matt did an excellent job making sure my buying process was quick and easy! He made sure I was 100% satisfied with my new car and took care of the iss Matt did an excellent job making sure my buying process was quick and easy! He made sure I was 100% satisfied with my new car and took care of the issues immediately! I’ve purchased numerous cars from this Toyota dealership over the years, and every time Matt makes the experience enjoyable! More

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Great Experience From my initial contact with Matthew through the purchase, Matthew was friendly, knowledgeable and helpful. Great customer care. I stopped by the week From my initial contact with Matthew through the purchase, Matthew was friendly, knowledgeable and helpful. Great customer care. I stopped by the weekend after the purchase and Matthew didn't just answer my question, he jumped in the car and drove me down the road to show me the answer. I will be a customer of Matthew and this dealership again. More

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Thanks Matt Laurence Matt helped me out tremendously with purchasing a new vehicle, from negations to great rates on the vehicle. I would highly recommend shopping with hi Matt helped me out tremendously with purchasing a new vehicle, from negations to great rates on the vehicle. I would highly recommend shopping with him and the company again, and definitely suggesting this place to my friends in the future. -SPC Elliott More

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