Matthew Maillet
Matthew Maillet at Land Rover Sudbury
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Matthew Maillet

Service Advisor

Land Rover Sudbury

83 Boston Post Rd
Sudbury, MA 01776

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4.6
9 Reviews
4.6

9 Reviews

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9 Reviews of Matthew Maillet

April 24, 2025

Dealership Rating
Employee Rating

Bobby in parts and Matthew and service were terrific. Excellent job timely completed. Very impressed with the dealership. More

by Cpauh2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Wendler, John McDowell

Apr 24, 2025

Land Rover Sudbury responded

Thank you for sharing your positive experience with Bobby and Matthew at Land Rover Sudbury! We're delighted to hear that the service was excellent and timely. We appreciate your support!

April 16, 2025

Dealership Rating
Employee Rating

My experience could not have been worse. Matt in service and the tech slow walked my repair. Matt repeatedly lied to me for two days. When confronted with his inconsistent statements Matt bl More

by Gunny
Service Price Transparency
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Service Time
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Recommend Dealer
No

Other Employees Tagged: Craig Caissie, Stacia Pikul

Apr 17, 2025

Land Rover Sudbury responded

Thank you for your feedback, and we are sorry we were not able to fulfill your expectations, even conducting the repair of the tire at no cost to you. Should you ever decide to give us another opportunity, we will strive to provide a better experience. Thank you.

Apr 17, 2025

Gunny responded

You mention the 10 minute tire plug repair. You do not mention my 3.5 hour wait while Matt and tech chased down a vaguely described oil leak. The estimated cost to repair this phantom leak was $5000. FYSA, I had no oil leak, might be faulty sensor, but definitely no leak. Please cease responding Craig. Your aggressive handling of this issue was reprehensible and nothing short of bullying. Additionally, service person Matt M doesn’t even have a nodding acquaintance with the truth.

April 16, 2025

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Great experience but only gave 4 stars because I didn’t get a call when my car was ready, only an email. More

by Kturg
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John McDowell, Derek Simpson

Apr 17, 2025

Land Rover Sudbury responded

Thanks for sharing your feedback! We're glad you had a great experience at Land Rover Sudbury. We'll work on improving our communication to ensure it better meets expectations next time. Safe travels!

April 13, 2025

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Great service team ! Helpful and informative all the time ! Willing to run extra miles to keep customers happy More

by DMK
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Derek Simpson

Apr 14, 2025

Land Rover Sudbury responded

We're delighted to hear that our service team at Land Rover Sudbury went the extra mile for you! Thank you for sharing your positive experience, and we look forward to serving you again in the future.

March 31, 2025

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Employee Rating

The service manager was very knowledgeable and helpful. The work was performed and executed thoroughly. More

by James
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Service Communication
Recommend Dealer
Yes
Apr 01, 2025

Land Rover Sudbury responded

James, we're delighted to hear that our service manager provided knowledgeable and thorough assistance at Land Rover Sudbury. Thank you for sharing your experience with us!

March 31, 2025

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Employee Rating

The service department excelled. With my problem, Matt made sure all concerns were met and exceeded. More

by Brian G Harris
Service Price Transparency
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Recommend Dealer
Yes
Apr 01, 2025

Land Rover Sudbury responded

Brian, Your feedback made our day! Thanks for the five-star review! - Land Rover Sudbury

March 10, 2025

Dealership Rating
Employee Rating

Matthew was extremely helpful and friendly. He made my service appointment a breeze and helped get me a loaner car to get to my appointment when it was discovered tgat my appointment would tak More

by tbenesh
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Land Rover Sudbury responded

tbenesh, we're delighted to hear that Matthew made your service appointment experience smooth and accommodating at Land Rover Sudbury. Thank you for sharing this feedback!

March 03, 2025

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Employee Rating

The people who work at Sudbury Land Rover are very helpful. I have had nothing but good experiences getting my car serviced. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2025

Land Rover Sudbury responded

We're delighted to hear that you've consistently had positive experiences with our team at Land Rover Sudbury. Thank you for your kind words, and we look forward to continuing to provide excellent service!

February 20, 2025

Dealership Rating
Employee Rating

Matthew our service advisor was amazing to work with. So happy he worked with us to service our car. More

by rvrover
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Land Rover Sudbury responded

We're so glad you enjoyed working with Matthew! Thanks for trusting Land Rover Sudbury with your vehicle. We hope to serve you again in the future!

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