Matthew Sands
Matthew Sands at Russ Darrow Chrysler Dodge Jeep RAM of Madison

Matthew Sands

Finance Manager

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.3
9 Reviews
4.3

9 Reviews

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9 Reviews of Matthew Sands

May 18, 2025

Dealership Rating
Employee Rating

Parker was great to work with. He made things really easy and quick. If you are looking for someone great to work with, he’s your guy. More

by eedolan87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Parker Rogalla

May 18, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Pat Deery pat.deery@russdarrow.com

May 17, 2025

Dealership Rating
Employee Rating

They are amazing this is my first car and they full fill my dream with amazing price with home feel atmosphere I strongly recommend to buy your dream car from here 🙏🙏 More

by TUSHARPATEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Phillips, Jesse Worley

May 17, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Pat Deery pat.deery@russdarrow.com

May 16, 2025

Dealership Rating
Employee Rating

Michael was the only sales person that stepped up and honored the deal that was online. I contacted many dealers trying to work past an error that was made by corporate and Michael was the only one to ca More

by Steger.john
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Odor, Michael Mayweather

May 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Pat Deery pat.deery@russdarrow.com

May 16, 2025

Steger.john responded

Michael and Russ Darrow Madison were the only dealer that stepped up and honored the deal that was online. I contacted many dealers trying to work past an error that was made by corporate and Michael was the only one to call me back and made sure I was able to get into a new jeep. Job well done!

April 17, 2025

Dealership Rating
Employee Rating

Website sucks, kept changing incentives. Staff interactions were good on a face to face vehicle review. More

by djsragnar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Odor, Parker Rogalla

Apr 17, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

April 10, 2025

Dealership Rating
Employee Rating

Scumy finance manager will change loan length to make warranty look better. They charge you $300 for “complimentary oil changes”. Then when you ask about the price they tell you they had to put a number More

by TRAVISMAASS70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry that you didn't have a completely satisfying experience, Travis. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Pat Deery pat.deery@russdarrow.com

Apr 16, 2025

TRAVISMAASS70 responded

Hey Pat, I’ve reached out multiple times to Chris, said he would talk to someone. At one point he even mentioned he would reach out to Pat. He has my number but I haven’t heard back in 5 days. This has going on over the course of the 3 weeks since I bought the vehicle. I can understand not wanting to pay for all the labor, that’s fine I’ll eat some of the labor cost, but I have yet to receive any information about help to cover the parts, besides “I’ll talk to this person” or “I’ll call you back this day” only to not hear anything back.

Apr 29, 2025

TRAVISMAASS70 responded

No further help? Alright I’ll just talk with consumer protections.

March 29, 2025

Dealership Rating
Employee Rating

Great ! ! Bob was low key, friendly & very informative. Everyone I interacted with was very nice. More

by BEECHER521
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 30, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Pat Deery pat.deery@russdarrow.com

March 07, 2025

Dealership Rating
Employee Rating

Parker was excellent and a great help in providing us with expert help and showing us the vwhicke More

by EUANFORD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Parker was great

Mar 07, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that Parker and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com

February 07, 2025

Dealership Rating
Employee Rating

Thank you for an enjoyable purchase experience. I love my Jeep. Exactly what I was looking for. More

by Jewels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 07, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

February 03, 2025

Dealership Rating
Employee Rating

Good salesman, supporting team too slow, disorganized and not accurate. Took over 2+ hours to pick up vehicle due to errors and disorganized process. During that time many employees wondering around with no More

by LASCHE19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Pat Deery pat.deery@russdarrow.com

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