Matthew Turner

Two thumbs down! I went in pre-approved for financing with my credit union which they are a preferred dealer for. I told them this and asked them not to run my credit. When the sales rep came back from " with my credit union which they are a preferred dealer for. I told them this and asked them not to run my credit. When the sales rep came back from "talking with his manager" there was a credit score! To which I was told, it was just a soft pull. LIE! (Same thing happened when I bought my last vehicle from Jim Norton Toyota, was pre-approved and told them not to run credit and they did anyhow.) I bought the car, with my lender, and was told it was detailed and had an oil change. Later I saw mud on a kick panel, looked back to the pictures from the lot and the spot was there in those. Crappy detailing, whatever, no big deal. A few weeks later the engine started knocking and I checked the oil it was black and over a quart low. Oil changed? LIE! I have reached out to Jim Norton about the credit inquiry and they promised to get it removed. After a few weeks they broke contact and I haven't gotten it removed. I am filing a complaint with the FCC. I will NEVER buy from ANY Jim Norton dealership again! More

Helpful 0

Report | Print

I sent an enquiry on Sunday, and by Monday in the morning got an answer. Was going to see another truck, but the dealer kept moving the dates. So I spoke with Matthew and it was an excellent choice. Bought t got an answer. Was going to see another truck, but the dealer kept moving the dates. So I spoke with Matthew and it was an excellent choice. Bought the truck the same day I saw it. It was long process (we stayed there for almost four hours) but the process went seamlessly. There was no back and forth, it was straight to the point and no bs whatsoever. Highly recommended. More

Helpful 0

Report | Print