Maya Fakih | Page 19

Great customer service and issues was handling no worries I’ll be back again thanks I’ll be back again thanks More

by WILLIAMSROBTAYLOR1979 Verified Customer Verified Customer

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They did good job for me and next time I will do the business with them business with them More

by HOMAYUN Verified Customer Verified Customer

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Had a great experience with Raymond! He was very communicative, honest, and informative. Made the car buying process easy. communicative, honest, and informative. Made the car buying process easy. More

by christiandavin Verified Customer Verified Customer

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The experience was wonderful. I was glad to get my car serviced with Kia Motors. serviced with Kia Motors. More

by mskeiara Verified Customer Verified Customer

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They like to play the negotiation game. Sneaky Unprofessional finance workers. Not going back or recommending dealer. Unprofessional finance workers. Not going back or recommending dealer. More

by COCOY1985 Verified Customer Verified Customer

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I was training my car I didn’t like the idea that they were going to give me a used car also they were going to give Give him $1000 in top of a used car very unhappy for six years a payment of $400 I did were going to give me a used car also they were going to give Give him $1000 in top of a used car very unhappy for six years a payment of $400 I did have a credit let them know about that but they still issue me a bad choice of a car that I want it More

by rosemaryguerra24 Verified Customer Verified Customer

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They did a service on a car I haven’t owned for many years. When I was left as the contact I replied back saying I do not own the car and have not heard back. SHADDY !!!! What service are you doing on a years. When I was left as the contact I replied back saying I do not own the car and have not heard back. SHADDY !!!! What service are you doing on a car I don’t own? What money are you trying to steal from other clients or corporate? More

by KOHANJON Verified Customer Verified Customer

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Just like the sales / finance team, stayed with it until the got my deal…. Thanks the got my deal…. Thanks More

by MWW2025 Verified Customer Verified Customer

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We initially started off on the wrong foot with the generic text message being completely non-friendly and personal as I was an internet lead. It felt cold and I responded back coldly to that message. generic text message being completely non-friendly and personal as I was an internet lead. It felt cold and I responded back coldly to that message. I thought it would end there and didn't think much of it, but Maya reached out by calling me and apologized for the message and worked closely with me to get the terms of what I was looking for correct. We had to work a bit, but she did everything she said that she was going to do. She promised and over delivered. When we had agreed verbally, I then took an Uber to Kia and talked with Adalid from that point and he was great as well. Adalid was super personal and friendly and made myself and my 16-month-old child feel welcomed. He even gave my son a small toy Kia car that my son loved. The service from these two was exceptional. Best I've experienced. The only downside to the whole experience was when I was with Finance and we discussed the 400 dollar charge at the return of the car. I believe the guy's name was Anthony and he did go talk to the manager about getting that fixed and did so, but the problem that I had was when he came back into the room, picked up the phone without saying any word, pretended to dial his boss, and said loudly so I could hear, "so the profit on this will be about $100 dollars. Do you still want to go and approve that? You do? Okay. Sounds good. Thank you." and then he turned to me and told me that we would be willing to incorporate that 400 into the down payment. If he really went to go talk to his boss about the 400, then why did he come back into the room to talk to him again and tell him the profit piece? What was his end goal? To. make me feel bad or guilty? That felt super sleazy and very 'used car salesman. Normally I would've just stood up and walked out and not deal any further, but he didn't ruin the experience though because Maya and Adalid were on point the entire time and I respect the effort they put into it. I just thought I should mention that and it's still something a week later I think about and puts a bad taste in my mouth. Overall I was super super happy with the service with Downtown Kia. Thank you, guys! -Tristan Thomas More

by tristanwthomas Verified Customer Verified Customer

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It was a smooth experience, and on Sunday. Very convenient. Love DTLA Kia! Thanks guys! convenient. Love DTLA Kia! Thanks guys! More

by SETHINLA Verified Customer Verified Customer

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