Melanee H

AutoWorld of Conway responded

Mr. Bossard, We’re disappointed by your review, especially considering the many efforts we made to help resolve your concerns. When you experienced issues with your vehicle, we immediately offered several solutions including repairs, a full buyback, or applying your equity toward another vehicle. You chose to keep the truck and use a service facility that charged above standard labor rates. Even so, your warranty company covered the majority of the bill, and we stepped in to cover an additional $600 to reduce your out of pocket cost. Throughout the process, we worked in good faith to support you far beyond what was required. As for your comments about Jason, we stand by our team’s integrity and the condition of our vehicles. You were provided full vehicle history at the time of purchase. While we always welcome honest feedback, your review doesn’t reflect the full picture or the level of effort we’ve made to assist you.