Melissa Grasso

I was given an option between a oil change and having major work done, which I really don’t know if that’s what I needed but when I brought it in and asked if it was safe to drive when they couldn’t take major work done, which I really don’t know if that’s what I needed but when I brought it in and asked if it was safe to drive when they couldn’t take it in for another week and a half they said yes me when I went in they said there was no oil so making sure it was safe to drive wasn’t actually true when I had brought it in when they couldn’t work on it, I have had only negative situations with this from having to pay for the second battery installation when it was guaranteed never had that in the past, and I won’t have that problem now because I traded it in somewhere else, and they would’ve had my business for another vehicle had I felt good with the service. Kyle had to help me last time when they wouldn’t take the coupon for my repairs and I never feel like I’m being taken care of in their service department properly, so I chose not to buy a vehicle from you and I went to Chevy and picked up a truck cause I’ve been wanting a truck and I let them know there was some type of oil leak that you said, but why did I pay for an oil change and not just been offered to tap it off for whatever it cost for the oil if I was gonna trade it in and I don’t even know if I believe it because I had no overheating. I had no check engine light and I haven’t really felt comfortable with the service department. Hanin White was wonderful. I never questioned them. I always felt like I got a good shape from their service department and they even looked up coupons for me when I used to go to help me out at Hadwin-white if I liked your service, I would’ve definitely got a car from you. More

by lwishfull5 Verified Customer Verified Customer

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Malissa greeted me with a smile and answered all my service questions promptly and professionally! Great service at Bell &Bell for a first time customer. I will return for any service needed in the fut service questions promptly and professionally! Great service at Bell &Bell for a first time customer. I will return for any service needed in the future. More

by mafooch4 Verified Customer Verified Customer

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Great team! Communicates professionally and quickly. They are EXTREMELY HONEST and accurate in their assessment. Communicates professionally and quickly. They are EXTREMELY HONEST and accurate in their assessment. More

by Beckyfreyhbrv Verified Customer Verified Customer

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Worst service department I’ve ever dealt with my truck left in worse shape then it went in with for basic service that was scheduled over a week out and they ordered the wrong tires then wanted to hold my left in worse shape then it went in with for basic service that was scheduled over a week out and they ordered the wrong tires then wanted to hold my truck over the weekend I told them no got it back with it riding worse than it did when i dropped it off to them worst experience ever will never go back to them More

by RWRJSTANLEY Verified Customer Verified Customer

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Bell and Bell GMC has the absolute best customer service and service departments in our area! and service departments in our area! More

by Hkeane Verified Customer Verified Customer

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Professional, accommodating and friendly Listens to my concerns and solves issues We love Brll and Bell concerns and solves issues We love Brll and Bell More

by bonsar Verified Customer Verified Customer

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Very upfront and honest. Got my truck back to riding the way it is supposed to. Highly recommend. Got my truck back to riding the way it is supposed to. Highly recommend. More

by kermorin Verified Customer Verified Customer

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Everyone that I worked with were very professional and a pleasure to work with in both the service dnd the cashier departments. pleasure to work with in both the service dnd the cashier departments. More

by ka. Smith Verified Customer Verified Customer

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Melissa in service has really bad manners/ customer service. Experienced it at drop off figured maybe she had just had a rough morning but once again when she called for diagnostic her way of talking w service. Experienced it at drop off figured maybe she had just had a rough morning but once again when she called for diagnostic her way of talking was definitely not professional at all. More

by rcardona2010 Verified Customer Verified Customer

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The Customer Service was excellent and professional. The service was completed in a timely manner. The service was completed in a timely manner. More

by melvinchevy003 Verified Customer Verified Customer

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