Melissa Grieco

I had a very disappointing experience with this dealership’s service department. I brought my 2024 Kia Niro in for a routine oil change at 20,000 miles. The waiting room was nearly empty (at mos dealership’s service department. I brought my 2024 Kia Niro in for a routine oil change at 20,000 miles. The waiting room was nearly empty (at most one other customer), yet after two hours I was told I needed all new tires. This seemed unusual given the relatively low mileage, but after already waiting so long, I agreed—primarily because I did not want to return another day. The total visit ended up taking four hours. When I went to pay the approximately $1,000 bill, I was informed for the first time that there is a 3% surcharge for paying by credit card. This was never disclosed when I made the appointment or when the work was approved. Given the excessive wait time, I asked if they could waive the fee as a courtesy—they declined. After getting home, I questioned whether tire replacement at 20,000 miles was appropriate. I called the dealership within an hour requesting to see my tires or at least photos to verify the condition. I was told the service manager would follow up. The next morning, the service manager said he would send photos of the tires and information supporting the claim that hybrids may require early tire replacement. Neither was ever provided. I was later told the tires had already been discarded. This lack of documentation and follow-through is concerning, especially for a costly and unexpected recommendation. I would strongly advise anyone using this service department to request clear documentation (photos, measurements, tread depth) before approving major work. More

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There is something suspicious about Lou Pierro, Finance Manager. The numbers weren't sounding correct since I put 8$ cash. I kept asking and he kept proving the numbers. I have since received contract from Manager. The numbers weren't sounding correct since I put 8$ cash. I kept asking and he kept proving the numbers. I have since received contract from financial institute and the numbers don't match. Kia of Sussex namely Lou Pierro took at least $4500 from me. This was part of my $8000 cash deposit. However, not all was reported to my auto loan. I come to find out that Ally finances all Kias but they are unwilling to assist me. Sounds like they are in cahoots. I will be alerting all to Ally's compromised business ethics as well as Lou Pierro's. More

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Great Experience Had a great experience with Nelson & Lou, both were very personable and professional. I had the paperwork done ahead of time and when I got there the Had a great experience with Nelson & Lou, both were very personable and professional. I had the paperwork done ahead of time and when I got there they both made it easy and smooth. I would definitely recommend Kia of Sussex. More

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Set you up then scam you If you know what your looking for and understand the process, they don't want to do business. They lied about not being a TrueCar member. Then thier If you know what your looking for and understand the process, they don't want to do business. They lied about not being a TrueCar member. Then thier own internet sales manager gives me the MSRP w/ doc fee for a net price(not including sales tax) on a Telluride, they dispute it & mark up the MSRP by 8%. Got up & left. Wasted time, so my wife & I got a Telluride from another reliable Kia dealer. More

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