Micah Meazell | Page 3

Great salesmanship and great service! This is my 2nd purchase from them! Everything was smooth and easy! This is my 2nd purchase from them! Everything was smooth and easy! More

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The service is always exceptional and friendly. From David to April to Allen, the entire crew works tirelessly to make sure your needs are met in a timely and efficient manner. From David to April to Allen, the entire crew works tirelessly to make sure your needs are met in a timely and efficient manner. More

by RWILLIAMS195 Verified Customer Verified Customer

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★☆☆☆☆ I recently purchased a Kia Carnival from Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative Hillsboro Ford and experienced significant issues throughout the process that potential customers should be aware of. While one sales representative (Angela) was professional and helpful, the overall experience was deeply disappointing. The dealership failed to provide clear communication about their payment policies, particularly regarding which banks they work with. Despite multiple follow-ups over several days, I never received clear answers about whether they accepted drafts from specific banks. This lack of response forced me to resort to a wire transfer, causing unnecessary delays and complications. The sales manager, rather than helping, added to the frustration. He claimed he could beat my pre-arranged financing rate of 5.5% but never provided any concrete terms or documentation. This led to me having to pay cash for the vehicle against my original intentions. When the wire transfer was sent, verification took nearly two hours despite promises of an instant process – particularly challenging as I was managing young children and a mobility-impaired grandparent during this time. To add insult to injury, when I finally received the vehicle, it still had trash in the third row and less than a quarter tank of gas. Their solution? A free future detailing service – despite the fact that I live two hours away from their dealership. The cost of filling up the nearly empty tank they provided me actually exceeded what a local detailing service would cost in my area. This "solution" demonstrated a complete lack of understanding or concern for the customer's actual situation. The dealership's response to my detailed complaint acknowledged these issues, but their proposed remedy showed little genuine effort to make things right. Potential customers, especially those traveling from out of town, should be aware of these service and communication problems before making their purchasing decisions. Positives: - Competitive vehicle pricing - One helpful sales representative - Eventually acknowledged issues Negatives: - Poor communication about payment policies - Unsubstantiated financing promises - Significant delays in payment processing - Vehicle delivered in subpar condition - Lack of proactive problem-solving - Offered impractical compensation (detailing service 2 hours away) More

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Micah was very knowledgeable. good experience with Micah. He was very helpful and patient with explaining the Ford Sync to me. good experience with Micah. He was very helpful and patient with explaining the Ford Sync to me. More

by ABSHINE Verified Customer Verified Customer

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Everyone kept saying give us 10 minutes. I did buy 1 car, but would have bought another also if they were more attentive. Didn’t have enough time for us, I did buy 1 car, but would have bought another also if they were more attentive. Didn’t have enough time for us, More

by MAXWELLE0 Verified Customer Verified Customer

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Micah was so easy work with! No pressure, no hassles, questions answered promptly, down-to-earth business folks. No pressure, no hassles, questions answered promptly, down-to-earth business folks. More

by IVYDEBG Verified Customer Verified Customer

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It was a great experience from the moment I put an internet lead in on a Sunday. Micah helped me get the vehicle I wanted and had me out in about 2 hours start to finish. Most people have a bad experi internet lead in on a Sunday. Micah helped me get the vehicle I wanted and had me out in about 2 hours start to finish. Most people have a bad experience but the Team @ Hillsboro Ford ensure that I had an amazing one. Thanks again to all involved. More

by guyfino Verified Customer Verified Customer

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Great staff always there to help. The dealership has a real family feeling. The service department has always taken great care of me and my family. Would highly recommend this dealer. The dealership has a real family feeling. The service department has always taken great care of me and my family. Would highly recommend this dealer. More

by 088ball Verified Customer Verified Customer

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