Michael Ammerman

Heritage Cadillac Restored My Trust in the Brand! After a terrible experience with another dealer, I had my 2024 Escalade ESV Platinum towed to Heritage Cadillac in Lombard and they exceeded every After a terrible experience with another dealer, I had my 2024 Escalade ESV Platinum towed to Heritage Cadillac in Lombard and they exceeded every expectation. Within 2 days, they diagnosed the engine issue, communicated clearly, and most importantly, provided me a loaner vehicle without any hassle. Christina, in particular, went above and beyond to make sure I was not stranded and kept me informed every step of the way. This is the kind of customer service you expect from a luxury brand. Heritage Cadillac truly cares about their customers and gets things done quickly and professionally. If you want peace of mind, go to Heritage Cadillac. They turned a nightmare situation into a positive experience. Thank you to Christina in service, and the entire team you’ve earned a loyal customer. More

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Working with the serivce manager Steve Barakat it's was a great experience with a well run shop. See Steve when you go to Cadillac he made my day. great experience with a well run shop. See Steve when you go to Cadillac he made my day. More

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I want take a moment to thank Mirta Guerrero and Cory Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i Bakr for getting me to a 2021 Cadillac Escalade ESV.They are wonderful to work with.no pressure in buying from Heritage Cadillacof lombard,il. When i went in to see the Escalade i noticed a couple of things i didnt like and they took care of them before i picked up the E.scalade. I WILL BE BACK TO BUY AGAIN.MARK RIZZIO More

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Good service on a timely base with good accommodations while waiting. Need to improve cwash while waiting. Need to improve cwash More

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Excellent Customer Service - great overall experience. Daren Schaffert is a great person to work with. Daren Schaffert is a great person to work with. More

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Mike greeted me as I walked in the door and cared for my needs in a professional manner! Always a pleasure to visit the dealership. needs in a professional manner! Always a pleasure to visit the dealership. More

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Great service, friendly and very helpful advisors. Service was performed in a timely fashion. Thank you Service was performed in a timely fashion. Thank you More

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Everyone was very friendly. The service was good. The waiting room is clean and comfortable I could work with my pc comfortably during the service. The service was good. The waiting room is clean and comfortable I could work with my pc comfortably during the service. More

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I was able to drop off my vehicle for repairs in the evening and it taken care of in the am. Michael Ammerman is the best. evening and it taken care of in the am. Michael Ammerman is the best. More

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Always a wonderful experience! I really appreciate the high level of professionalism, friendly service, and extra care. Consistently outstanding! I really appreciate the high level of professionalism, friendly service, and extra care. Consistently outstanding! More

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