They are friendly and they are always right there to
help. So far they have been fairly quick in getting the work done.
help. So far they have been fairly quick in getting the work done.
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by RICKY.NICHOLS
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Dishonest, did body damage to my car, replaced parts that
didn't need replacing. Took the car in for a recall, drove it there, I was told the car didn't have the codes for replacement of defective part but a
didn't need replacing. Took the car in for a recall, drove it there, I was told the car didn't have the codes for replacement of defective part but a diagnostic said I need other parts. They installed the new parts then I'm told by the service department it won't drive at all, I need a different part, an $850 part. Let them install the part since I could no longer drive the car. I was told parts and labor would be around $2100 when I finally was able to get the car it cost me right at $2500. Small parts fell off the car on the way home as some splash guards and under carriage parts were not properly installed. Upon further inspection at home I found dents in the cabin part of the car, dents on one door, scratches and loose bolts. I also found that the part covered by the recall had been installed after I was told I didn't need it and according to Fords own web page it was the part needed to correct the problem I was having. In my opinion they are not honest
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by saqatrece
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
William Walker
Aug 18, 2023 -
Mike Burch Ford Blackshear responded
We’re very sorry to hear about your negative experience. Please feel free to call in and speak with us about it. It sounds like there may have been some kind of breakdown in communication or misunderstanding during the process. Open communication is one of our core values and we'd like to ensure it happens in all our dealings. We value your feedback and seek to provide the utmost level of service for all our customers.
Easy to get appointments or walk in service.
Fast service time for oil changes and maintenance
Fast service time for oil changes and maintenance
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by offerman32
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
The service was great they fixed my car and do a
wonderful job on it and told me what else that I need to do next
wonderful job on it and told me what else that I need to do next
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by jpalmer1966
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Repaired gear shift works like new.
No problems so far. Evidently good mechanic was on job
No problems so far. Evidently good mechanic was on job
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by cothomp
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
William in service is exceptional as is Nathan who worked
on my transmission I already have highly recommended this shop to many people I will be using Mike Burch for all of my work truly went above and beyo
on my transmission I already have highly recommended this shop to many people I will be using Mike Burch for all of my work truly went above and beyond
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by bambamearles
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
William, Nathan
Jul 17, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Service as good.
It took a decent amount of time to get the job completed
It took a decent amount of time to get the job completed
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by jonboy.amanda
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2023 -
Mike Burch Ford Blackshear responded
While we're proud you received great service and we appreciate that you would recommend us to others, we’re very sorry to hear of the extended turnaround time on your repair work. Please feel free to call in and discuss it with our Service Manager, Michael Burch. Our goal isn't to be the biggest; its to be the best. And honest, valid feedback helps us meet that goal. Our office number is (912) 449-4446. We value your feedback and seek to provide the utmost level of service for all our customers.
I would like to get you a very well done job on my car
good workman showman
good workman showman
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by dannyharper1952
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeremy Gove
Jul 03, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Friendly staff.
Always have my car serviced with them and they are great!, highly recommend.
Always have my car serviced with them and they are great!, highly recommend.
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by KWHITLEY
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
Excellent service, kind and respectful.
Great guys, very helpful. That is about all to say.
Great guys, very helpful. That is about all to say.
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by jdhakin
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2023 -
Mike Burch Ford Blackshear responded
Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!
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