Michael Burch | Page 24

The service center is always kind and ready to help with your needs. It’s understanding that business is business but these guys will put it aside to treat you nice. They keep you up to date while they are your needs. It’s understanding that business is business but these guys will put it aside to treat you nice. They keep you up to date while they are servicing your vehicle and dig deeper if they need to. I do refer them to friends. More

by Jimmymatuse16 Verified Customer Verified Customer

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Curious, friendly knowledgeable. . same day service..reasonable price...will be a return customer in the future and will recommend to friends.. . same day service..reasonable price...will be a return customer in the future and will recommend to friends.. More

by raycardone1 Verified Customer Verified Customer

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Had a rear brake job scheduled for my F150 on Wednesday and using offered p/u and drop off service. When time came, service called and personnel shortage would delay the work that day; I agreed to postpone and using offered p/u and drop off service. When time came, service called and personnel shortage would delay the work that day; I agreed to postpone until Thursday and the truck was picked up Thursday morning for a job estimated at 3 hours. When I had not heard anything by late afternoon, I called and found out that during reassembly, a part had broken and replacement would not be available until Friday morning. The part was acquired and eventually the work completed and the truck returned on Friday. William, the service manager, was very accommodating in reducing the cost of the service for my inconvenience and the finished work was very well done. The one suggestion I offer is to be more proactive in communicating the status to the customer, no one likes surprises. In the service manager’s defense, it appeared to me that the dealership is minimally staffed. More

by DANFELTS1 Verified Customer Verified Customer

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We have purchased 4 vehicles from Mike Burch Ford in the last 3 years. We have always had great service before, during and after the purchase. last 3 years. We have always had great service before, during and after the purchase. More

by jmmfs Verified Customer Verified Customer

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Dependable, good customer service, gets service done in a timely manner, through their operations. We tell a friend. timely manner, through their operations. We tell a friend. More

by JANICEMGRIFFIS Verified Customer Verified Customer

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Very courteous. Very timely on my appointment time. Everything was explained and the price was also very good Very timely on my appointment time. Everything was explained and the price was also very good More

by Joejoe Verified Customer Verified Customer

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My check engine, light was on, took my Edge to Mike Burch Ford. Was extremely, satisfied with the service, I recieved. William, in service department, did everything he could, to find the part, that was need Ford. Was extremely, satisfied with the service, I recieved. William, in service department, did everything he could, to find the part, that was needed, he located the part & had me up and running the same day. I will be giving them all of my service needs, from here on out. More

by donna0218 Verified Customer Verified Customer

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The staff is always friendly and helpful. They do a great job in the service department. They do a great job in the service department. More

by DAZZLINGDESIGNSLORI Verified Customer Verified Customer

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Great fast service every time I go in there ! Also super nice too and get it done right the first time Also super nice too and get it done right the first time More

by michael.burch Verified Customer Verified Customer

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Very professional and courteous. Done a very good job changing oil in my 2022 Maverick. Done a very good job changing oil in my 2022 Maverick. More

by Mike Paulk Verified Customer Verified Customer

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