Michael Collins

I came in recently to buy a new explorer when I was greeted by Patrick. He was very knowledgeable and kind. He made the entire process simple and efficient. If I could give more than 5 stars I 100% wou greeted by Patrick. He was very knowledgeable and kind. He made the entire process simple and efficient. If I could give more than 5 stars I 100% would. More

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20,000 Stars! If I could give more than 5 stars, I absolutely would! After shopping for days, visiting multiple dealerships, and feeling completely discouraged, If I could give more than 5 stars, I absolutely would! After shopping for days, visiting multiple dealerships, and feeling completely discouraged, I was honestly about to give up on finding the right car. Then I walked into Cocoa Ford, and everything changed. This wasn't just a car purchase—it was one of the best customer service experiences I've ever had. Frank (a.k.a. "Eeyore") is, without question, the BEST salesperson I've ever worked with. From the very beginning, he made me feel comfortable and valued. He never pressured me, never played games, and took the time to truly listen to what I was looking for. His patience, honesty, professionalism, and genuine kindness completely restored my faith that there are still people in the car business who truly care about their customers. His calm personality and sense of humor made the entire experience enjoyable instead of stressful. A huge thank you also goes to Mike, the Sales Manager, who went above and beyond to make everything come together. Mike was honest, transparent, and genuinely committed to making sure I was happy with every part of the deal. He worked hard for me and treated me with respect from start to finish. Together, Frank and Mike are an incredible team. They turned what had become an exhausting, frustrating search into an experience I'll always remember for all the right reasons. Their integrity, professionalism, and exceptional customer service are second to none. If you're looking for a dealership that truly cares about its customers, go to Cocoa Ford and ask for Frank ("Eeyore"). You'll understand why I'm writing this review. I've already started recommending Cocoa Ford to everyone I know, and I will continue to do so. Thank you for treating me like a person instead of just another sale. You have earned my trust, my business, and my highest recommendation. 20,000 stars still wouldn't be enough. Thank you, Frank ("Eeyore"), Mike, and everyone at Cocoa Ford, for turning an experience I was ready to give up on into one I'll never forget! ⭐⭐⭐⭐⭐🚗❤️ More

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