Michael Green | Page 52

Great Customer Service. Ms Rose was patient, resourceful and reliable. And Mr Michael Green, was very helpful as well. Overall a great experience. I will recommend my family and friends to go to Jim Elli and reliable. And Mr Michael Green, was very helpful as well. Overall a great experience. I will recommend my family and friends to go to Jim Ellis Toyota of McDonough. Its worth it!!! More

by Annlee Verified Customer Verified Customer

Report | Print

I've never had a good experience with purchasing a car with this dealership and at this point, I probably wont give them my business again. The communication is horrible. No one can ever give a straight a with this dealership and at this point, I probably wont give them my business again. The communication is horrible. No one can ever give a straight answer. People repeatedly make false guarantees. It's like they treat you well to seal the deal and then treat you poorly afterwards. I was initially told that my new car would be delivered within 2 weeks. Then I was told that it would only be a few days. I was given a loaner vehicle. After 4 days the passenger floorboard of the loaner began to flood with water, so I returned the loaner on 7/17/21. At that point I was told that my car would be delivered on 7/19 and I would have it on 7/20 after the tint was applied. When I did not receive a phone call, I reached out to my sales person on 7/21. During our conversation he said repeatedly that he wanted to make sure I got my car, because he doesn't get paid until the deal is finished. Unprofessional. We're not friends. That's not my issue and not something that I care to hear about when you're supposed to be helping me to resolve my issue. At the end of that conversation, I was told that my car was set to be delivered on 7/21 and it would be ready by 7/22. Again, I didn't received a phone call or update. On 7/23 I reached back out to my sales person. He failed to answer my call or respond to my text message. I didn't hear from him at all, so I contacted a manager. The manager advised that my car was dispatched on 7/21, not delivered, so it wouldn't be delivered until 7/24. I finally got my car on 7/26/21. Several times that day, the sales person pressed me to give him a good review, emphasizing how the reviews impacted his pay. At 7:23PM on 7/26/21, I received a phone call from my sales person asking me to go in and give him a good review because someone had accidently given him a poor review. He told me that he was calling all of his customers to make sure they gave him a good review to offset that bad review. That was completely unprofessional and made me feel uncomfortable. Our deal was done. There was no need to call me again about the review, especially after general business hours. More

Report | Print

Outstanding, by far best dealership I’ve been to. Every time I’ve come here for service or new cars sales and service team have been so helpful time I’ve come here for service or new cars sales and service team have been so helpful More

Report | Print

Prompt with reservations. Did a great job on my tinting windows. Excellent company to work with. This will be my Toyota dealership from now on. windows. Excellent company to work with. This will be my Toyota dealership from now on. More

by meosic2 Verified Customer Verified Customer

Report | Print

Leon, Lacy and Michael were very professional, friendly, courteous, and knowledgeable in assisting me purchasing my car. Thanks so much for your patients Leon you were great!! courteous, and knowledgeable in assisting me purchasing my car. Thanks so much for your patients Leon you were great!! More

Report | Print

Thanks to Jim Ellis Toyota and huge THANKS to Leon Poole! I now have a vehicle that I feel safe in driving back and forth to work everyday! The whole staff met my every need! I now have a vehicle that I feel safe in driving back and forth to work everyday! The whole staff met my every need! More

Report | Print

Neil Williams is your go to man for your next purchase!! He was a true gentleman,honest,and very good to us!! A true god send in a very pivotal purchase moment❤️ He was a true gentleman,honest,and very good to us!! A true god send in a very pivotal purchase moment❤️ More

Report | Print

A few mishaps and negotiations later I got my dream car — so I can’t complain so I can’t complain More

by kalie.bush Verified Customer Verified Customer

Report | Print

Great dealership very friendly people it was the first online car purchase I have ever made!! I don’t think I want to buy cars any other way!! great experience thank you so much!! online car purchase I have ever made!! I don’t think I want to buy cars any other way!! great experience thank you so much!! More

by chmodajen Verified Customer Verified Customer

Report | Print

Unbelievable customer service provided by Brain and Micheal. They stuck to their word and was able to get me in my very first vehicle. I cannot thank you enough for my 2021 Toyota Camry XSE. I will ref Micheal. They stuck to their word and was able to get me in my very first vehicle. I cannot thank you enough for my 2021 Toyota Camry XSE. I will refer you all to my friends and family. Thank you for everything!!!! More

Report | Print