Michael Green | Page 61

The vehicle I purchased was great but everything else has been a nightmare. I bought my vehicle in April. I bought an extended warranty not knowing that the vehicle already had a 5 year/100000 mile warranty been a nightmare. I bought my vehicle in April. I bought an extended warranty not knowing that the vehicle already had a 5 year/100000 mile warranty due to it being a previously certified pre owned Volvo. I call the finance department who tried to talk me out of cancelling the warranty. I tell him I want to cancel it. He informs me I will have to drive back to the dealership which is 1.5 hours from my home to cancel the warranty. It took me finally emailing the general manager to get a form emailed to me to cancel the warranty. I then go to get a tag for my vehicle when I am informed at the DMV that they have not sent my title info to get a tag. I contact the dealership who then sends the title to the DMV. I then arrive at the DMV who reports I cannot get a tag due to my husbands name being misspelled on the title. I call the dealership again who reports I will have to have paperwork sent to me which I will have to sign and then send back to them. I received the paperwork. I went to send back the paperwork and my dog who is on steroids I guess decided to eat the papers (my fault). I emailed the tag department at the dealer ship and apologized. I sent my email on Monday and still have yet to find out what we can do to get the paperwork re sent so I can get a tag for my vehicle. It is now June and I have yet to be able to get a tag for my vehicle. This has seriously been a nightmare. Again me now needing the papers resent totally my fault but now the lack of communication just frustrates me and my experience with this dealership. Love my vehicle but will look elsewhere when purchasing another vehicle. More

by jodihbennett Verified Customer Verified Customer

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Jim Ellis has taught their people right. Luis Robertson was very helpful, knowledgeable and gave great customer service. We are very pleased with how we were treated. was very helpful, knowledgeable and gave great customer service. We are very pleased with how we were treated. More

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Gracia Miguel por toda tu ayuda y a Jim Ellis Toyota de Mcdonough, me encanta mi Nuevo corolla con garantía de por vida y aceite gratis! Mcdonough, me encanta mi Nuevo corolla con garantía de por vida y aceite gratis! More

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Jimm Ellis made my car buying experience a breeze. My car salesperson Rose was knowledgeably and made sure everything was done efficiently. Very good service. salesperson Rose was knowledgeably and made sure everything was done efficiently. Very good service. More

by demetriacooper11 Verified Customer Verified Customer

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I’m am disappointed with my experience with the dealership so far. I purchased a vehicle in April 2020, but unfortunately I, like many other people, was furloughed due to COVID 19, and I had to giv dealership so far. I purchased a vehicle in April 2020, but unfortunately I, like many other people, was furloughed due to COVID 19, and I had to give the car back./- xx I came back in the market after returning to work and immediately came back to Jim Ellis Toyota. The first person I tried to contact was Michael Green. I sent emails and made calls and got no meaningful return. I feel that I have been black listed by this dealership. More

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Jim Ellis Toyota of McDonough I purchase a 2020 Toyota Carrolla on June 12, 2020. Sales associate Mr. Caswell Walker was so professional and so very experience and he made me feel so comfortable to be the Carrolla on June 12, 2020. Sales associate Mr. Caswell Walker was so professional and so very experience and he made me feel so comfortable to be there. I felt from Mr. Walker it was about me what I wanted. It have been over 11 years since I purchase a vehicle. He explain to me how to set up things in my new car, and explain features in the car. And then ask me if I had any questions. And that if I need anything concerning my car to email him or give him a call. And by the way everybody in Jim Ellis a Toyota of McDonough greeted you with a smile. More

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Milton was friendly and helpful! Good experience! They were very responsive and helped me find a car that fit my wants and needs at a good price. were very responsive and helped me find a car that fit my wants and needs at a good price. More

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A big shout out to GeraldH @ Jim Ellis Toyota of Mcdonough!!! Thank for your kindness and taking the time out of your day to make sure I found the right car for us!!! Thank you for going through all Mcdonough!!! Thank for your kindness and taking the time out of your day to make sure I found the right car for us!!! Thank you for going through all the features of the car prior to testing driving and explaining things in detail!! More

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Friendly Con Artists Jim Ellis is not a very trustworthy place and I would advise people with a choice to seek help elsewhere. They use a lot of gimmicky sales tactics. Li Jim Ellis is not a very trustworthy place and I would advise people with a choice to seek help elsewhere. They use a lot of gimmicky sales tactics. Like all dealerships they take advantage of people's ignorance. Waiting area is fairly comfortable except they were out of creamer, coffee, sugar, and snacks when I went. Overall service time was not bad-- a couple hours for a pre-purchase inspection. Service prices are very high, though. On top of that, they use a lot of slick tactics. They told me I could use the $100 dollars from my inspection towards any service work, but changed their tune once they had my money and said "No we can't use it toward THAT one, it's already discounted WAY too much." Give me a break. I knew what I was getting into and was using the dealer's inspection as a negotiation tool with CarMax-- it saved me hundreds, so it worked out. I wasn't going to say anything, but they KEEP sending me emails about their "3 tires plus one for a $1" ad while I'm at home avoiding the virus (and also don't need tires). So, here's some feedback. More

by cmurray21 Verified Customer Verified Customer

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Great, easy-going experience Rose was a great pleasure to work with, and Greg supported her efforts without pressure or stress. They worked together to get to the outcome I needed Rose was a great pleasure to work with, and Greg supported her efforts without pressure or stress. They worked together to get to the outcome I needed to make a decision. Michael was efficient and professional. Overall, I had an outstanding experience. I love my new Ruby Pearl RAV4! More

by angiejfree Verified Customer Verified Customer

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