Michael Hall

Condescending customer service and FAR overpriced servicing. We were able to have our problem resolved with a trusted auto shop in our town for less than half the price. I am in the market for anothe servicing. We were able to have our problem resolved with a trusted auto shop in our town for less than half the price. I am in the market for another bmw, but I won’t be purchasing one through this dealership. We were treated like second class citizens. My husband walked out of there infuriated that we paid a $250 “diagnostic”fee for a problem that was already diagnosed not to mention the ridiculous quote for the fix. Michael seems to think everything is a joke and it’s not super funny when the price tag is $6,000. More

by LocalLady707 Verified Customer Verified Customer

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Efficient, knowledgeable, detail oriented, empathetic, amenable to suggestions—and the mechanics are top of their field. You can trust them to do the right thing to keep you rolling! amenable to suggestions—and the mechanics are top of their field. You can trust them to do the right thing to keep you rolling! More

by lorebazemore Verified Customer Verified Customer

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Prompt checkin, courtesy ride offered, well appointed waiting room with coffee tea and snacks, pleasant staff. Vehicle service was thorough and prompt. waiting room with coffee tea and snacks, pleasant staff. Vehicle service was thorough and prompt. More

by SEWINGA Verified Customer Verified Customer

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I received great services always from Michael and the rest of the team. They are always courteous and helpful, and keep me informed. rest of the team. They are always courteous and helpful, and keep me informed. More

by Amplify Verified Customer Verified Customer

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Very patient people who offered me extra stuff like car wash. I was offered a car ride back home too, so I appreciated the extra service. wash. I was offered a car ride back home too, so I appreciated the extra service. More

by Mayhongle Verified Customer Verified Customer

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The staff is very gracious and helpful. The waiting area is luxurious and accommodating. I appreciate the repairs, knowing the work is quality, best for my car. The waiting area is luxurious and accommodating. I appreciate the repairs, knowing the work is quality, best for my car. More

by JBINNIE50 Verified Customer Verified Customer

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I had an outstanding experience with the BMW Service Department. The maintenance was completed professionally, efficiently, and with great attention to detail. My vehicle was returned in excellent condi Department. The maintenance was completed professionally, efficiently, and with great attention to detail. My vehicle was returned in excellent condition, and I truly appreciated that it was washed and vacuumed before pickup. That extra touch made us feel genuinely valued and added to an already exceptional experience. A special thank you to Michael in the Service Department for his professionalism, clear communication, and dedication to ensuring everything was handled perfectly. I would also like to recognize Mr. Ryan Baughman for leading such an exceptional team. Everyone was welcoming, friendly, and genuinely committed to providing outstanding customer service. It's refreshing to experience this level of professionalism and care. I highly recommend this BMW Service Department to anyone looking for top-quality maintenance and a first-class service experience. Thank you to the entire team! More

by Kimhnorton Verified Customer Verified Customer

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Bought the car at the dealership, and have the maintenance performed there. Very good experience for everything. maintenance performed there. Very good experience for everything. More

by JEPOUST Verified Customer Verified Customer

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Customer service is lacking these days in many businesses, however, BMW Humboldt has excellent customer service. So far I have dealt with Ryann, Michael, Jose and Lee. They may not remember me but businesses, however, BMW Humboldt has excellent customer service. So far I have dealt with Ryann, Michael, Jose and Lee. They may not remember me but I remember them. BMW has very good employees and they’re appreciated. More

by auntydeb14 Verified Customer Verified Customer

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Services completed in a timely manner Great atmosphere the team did a great job I will consider using BMW of Humboldt bay for next service the team did a great job I will consider using BMW of Humboldt bay for next service More

by hydardaood Verified Customer Verified Customer

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