Michael Hearn

Terrible communication. The manager, Dave, left me on “read” and never responded after letting him know I had an issue with the vehicle I purchased. A simple “sorry to hear The manager, Dave, left me on “read” and never responded after letting him know I had an issue with the vehicle I purchased. A simple “sorry to hear you’re having an issue, let me know what I can do to make it right” would have put me at ease. Instead, I had to reach out multiple times to the dealership, dealerships closer to me, and ultimately Hyundai corporate to have my issue looked at. Not a great way to feel after purchasing a brand new vehicle. It should have been a super simple transaction, I was happy with msrp, fine taking a bit less for my trade in then I could have gotten, just wanted a simple, easy purchase. Instead, this will go down as one of the most unprofessional interactions of my life. Thankfully, I never have to deal with this dealership again. Go anywhere else with your business if you want to feel respected and valued as a customer. More

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Genesis West Chester and its staff Michael Hearn gave me the worst shopping experience in my life. Very not responsive and arguably showed no interest in dealing from day one. If Genesis wants to up the gam the worst shopping experience in my life. Very not responsive and arguably showed no interest in dealing from day one. If Genesis wants to up the game to excel in the luxury auto segment, you should reevaluate dealers like such. My family own/owned (all brand new if that matters) Maserati, BMW, Audi, Volvo, Rover and Acura and I have never seen a dealer like Genesis West Chester. For this encounter with Genesis West Chester and Michael Hearn, I decided to stop considering Genesis at this moment. More

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Was not only the worst car buying experience also the worst consumer experience ever had. Misleading information, strung along and very little customer care. There were problems with every department fro worst consumer experience ever had. Misleading information, strung along and very little customer care. There were problems with every department from the beginning of the sale until to current More

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