Michael Kayes | Page 16

The dealership was very responsive to my situation taking me through each step in the resolution of my problems me through each step in the resolution of my problems More

by cdlevandusky Verified Customer Verified Customer

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Very happy with the customer experience the members of the service department has given. They were friendly and professional. the service department has given. They were friendly and professional. More

by Heather Verified Customer Verified Customer

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The job was completed on time and as expected. No issues with work so far. No issues with work so far. More

by Average joe Verified Customer Verified Customer

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I've had my vehicle serviced at this VW dealership a few times. The service is always good and the staff is Great. times. The service is always good and the staff is Great. More

by Grandma's Renegade Verified Customer Verified Customer

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Scott was just so awesome! We really connected. It felt like doing business with a friend. While my car was there, he kept in touch with me by text as I had requested since I c We really connected. It felt like doing business with a friend. While my car was there, he kept in touch with me by text as I had requested since I couldn’t answer the phone at my location. More

by Debbie A Verified Customer Verified Customer

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Hamilton Volkswagen made my day. Perfect! They took me in when I had no appointment and attend it to me with a friendly smile, Franny environment and a friendly team. Overall, this i Perfect! They took me in when I had no appointment and attend it to me with a friendly smile, Franny environment and a friendly team. Overall, this is why customer service is all about thank you to Scott and his team for making my easy decision to switch over to this location, something as simple as a battery was taken into consideration, and to squeeze me in even when they were busy, I hope all locations can learn from the service. Scott and his team provided. Great job. Keep it up. Thank you for your excellent service. More

by rubencambara Verified Customer Verified Customer

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Ginny is my advisor and was very rude when I called with concerns after my service.someone damaged my rear mirror and the check engine light is now on. She said it will cost me to check on it and I need an concerns after my service.someone damaged my rear mirror and the check engine light is now on. She said it will cost me to check on it and I need an appointment in the future. No special service to look into it This is horrible treatment since it is could be th he dealership’s responsibility More

by mamagak Verified Customer Verified Customer

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Very bad experience. My ID4 have electrical system error can not change and they gave me appointment for September 6th when I went there on Aug 4th. They did not have My ID4 have electrical system error can not change and they gave me appointment for September 6th when I went there on Aug 4th. They did not have courtesy car for more than a month. They are very low staff no one want to work there. I bought two ID4 from the same location. More

by balachadi@gmail.com Verified Customer Verified Customer

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We're on our 8th VW and the last 6 have all come from Hamilton VW, the most recent being the 2023 VW ID 4 Standard which we got a few weeks ago. Pete has been an exceptionally easy sales rep to deal wit Hamilton VW, the most recent being the 2023 VW ID 4 Standard which we got a few weeks ago. Pete has been an exceptionally easy sales rep to deal with. And more importantly the service dept has been fantastic (we've been their customer since we moved to the area in '98). More

by andi sjamsu Verified Customer Verified Customer

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Thank you very much for the help I got and I hope he’s gonna last thank you again gonna last thank you again More

by GCIOCOTISAN Verified Customer Verified Customer

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