Michael Kayes

I had a serious issue with 3rd party equipment and the service manger work repeatedly to understand the issues and resolve service manger work repeatedly to understand the issues and resolve More

by DMickey Verified Customer Verified Customer

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Mike and Ginny are terrific. Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in mor Work properly and promptly accomplished. My only complaint would be an aging facility with few amenities available compared with service areas in more up to date facilities. Still a lovely place to do business . More

by Duke Verified Customer Verified Customer

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The staff was courteous professional and consistent with communication will recommend to others my experience 10 out of 10 communication will recommend to others my experience 10 out of 10 More

by teddy11 Verified Customer Verified Customer

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The people were very friendly and my car runs really good. My car was ready on time. good. My car was ready on time. More

by ROBEAR2411 Verified Customer Verified Customer

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Everyone I spoke with whether on the phone or in person in service.were professional and helpful with amy questions and concerns. in service.were professional and helpful with amy questions and concerns. More

by jorcanes1 Verified Customer Verified Customer

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I am writing this to commend the exceptional service I received from the Service Manager Michael Kayes at Hamilton Volkswagen. From the moment I called, he was incredibly responsive and prompt in returnin received from the Service Manager Michael Kayes at Hamilton Volkswagen. From the moment I called, he was incredibly responsive and prompt in returning my call, which I greatly appreciated. What stood out most was his approach. He was very relatable and truly listened to my concerns, making me feel understood as a customer. This was a refreshing change from the typical one-sided conversations you often have at a dealership. He went above and beyond by advocating on my behalf and working to ensure the service was not only done correctly but also at a fair and reasonable price. It's clear that he values his customers and is committed to providing great service. His professionalism and genuine care for my experience are the primary reasons I would choose to return to this dealership for any future service needs. More

by hshwom Verified Customer Verified Customer

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I spent $550+ for a 70k mile service, I think it’s overpriced. I really doubt the quality of the maintenance itself …they didn’t even clean my car well. When I called to quote they refused to tell and overpriced. I really doubt the quality of the maintenance itself …they didn’t even clean my car well. When I called to quote they refused to tell and said would depend on the actual services, but when I walked in, it’s a set price without providing an itemized list or detailed explanations. The receipt is not very clear about each service’s price other than just “included”. I’m disappointed by my first experience More

by ZPXUAN314 Verified Customer Verified Customer

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Excellent service, quick turnaround, friendly staff, and my car runs smoother than ever—highly recommended! my car runs smoother than ever—highly recommended! More

by sungopi6 Verified Customer Verified Customer

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Mike was attentive and kept me updated with what is going on with my car. on with my car. More

by karfung7888 Verified Customer Verified Customer

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Kayes ,, the young man at the front counter helped me with my phone and car play. He was amazing , polite and went through the process slowly . Showed me just how to use my car play properly etc . Which with my phone and car play. He was amazing , polite and went through the process slowly . Showed me just how to use my car play properly etc . Which when I bought my car it wasn’t explained to me the way he did. More

by VERDI Verified Customer Verified Customer

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