Michael Kayes
Michael Kayes at Hamilton Volkswagen

Michael Kayes | Page 26

service manager

Hamilton Volkswagen

2200 Route 33
Hamilton Square, NJ 08690

Contact Me
4.6
553 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

35 yrs

4.6

553 Reviews

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553 Reviews of Michael Kayes

July 21, 2022

Dealership Rating
Employee Rating

Pleasent and efficient work done in a timely manner I like the experienced mechanics they have and Mike went back and corrected my paperwork to extend the coupon discount from there website More

by anyafat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ginny Polizzi , Mike the mechanic

July 18, 2022

Dealership Rating
Employee Rating

They changed me to replace a back up light bulb when it was a bad wire connector, I got a loaner car the gas gauge indicated full I returned car with gas gauge indicating full I was charged 20.00dallars I More

by albertsala
Recommend Dealer
No

Other Employees Tagged: Ginny Polizzi , Tom Pittman, Ginny very nice

Jul 19, 2022

Hamilton Volkswagen responded

Hi Albert, I wanted to take a minute and reply to your survey. I see on 6/9/22 you had message on your dash that said check reverse bulb. We in fact found a burned out reverse bulb. We replaced the bulb at your approval. The message was no longer on the dash. When the car came back on 7/15/22 you stated the bulb was out again. When we checked it, we found the bulb was not blown but that there was a bad connection with the bulb and the holder. Once we addressed that the bulb was working as it should be. You were not charged anything. The only thing you paid for was the original bulb that was burned out. As for the gas, the tank was not full when you returned it. It took $20 at the pump which is what you were charged. You drove 176 miles. The gauge was at 7/8 of a tank. At 7/8 of a tank the LED indicator is next to the "F" on the gauge but there is one more LED above the "F" indicating the tank is full. I personally over see the loaners and was the one that put the needed gas back in. We ask all our customers to replace the gas that they use while in the loaner vehicle. I am available to discuss this further should you have any questions. Thank you, Mike Kayes Service Manager HVW Inc. 609-249-8039

Jul 19, 2022

albertsala responded

I will not give you any more business when I buy my next vehicle I ll let you know what you missed out on.

Jul 19, 2022

albertsala responded

Don't shop there

July 16, 2022

Dealership Rating
Employee Rating

They are very professional, reliable and always willing to go the extra mile. I have been a customer since 1999. I look forward to dealing with both the sales and service departments. More

by Darryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ginny Polizzi

Jul 16, 2022

Darryl responded

Great dealership for sales and service.

July 12, 2022

Dealership Rating
Employee Rating

Took care of my car at time schedule and was very professional , friendly and courteous . More

by HBSS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ginny Polizzi

July 08, 2022

Dealership Rating
Employee Rating

This dealership is a dealership that shows and exemplifies the proper quality and workmanship of More

by Rollsroycedaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ginny Polizzi , Tom Pittman

July 01, 2022

Dealership Rating
Employee Rating

Had the continuing free oil changes once a year, and get tires rotated at the same time. Keeps tires lasting longer. Always still amazes me that when the front tires get put on the back and the back tire More

by ceng0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ginny Polizzi , Tom Pittman

July 01, 2022

Dealership Rating
Employee Rating

Quick and excellent service. Friendly staff and accommodated my exact needs. Mike and his staff were great to deal with. I highly recommend this dealership and service department More

by David Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 30, 2022

Dealership Rating
Employee Rating

Good conversation and speedy service. Knowledgeable and helpful. Clearly explained service and reasons for repairs. More

by adamwelch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 25, 2022

Dealership Rating
Employee Rating

Staff is very friendly and willing to address any questions or concerns regarding your vehicle . More

by cbswiney55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ginny Polizzi , Tom Pittman

June 25, 2022

Dealership Rating
Employee Rating

First time getting my VW serviced and it was a quick, courteous and pleasant drop. The staff was extremely friendly and the service was quick. More

by DIMASCIO21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ginny Polizzi , Tom Pittman

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