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Michael Rosa
Michael Rosa at Nissan of the Bronx

Michael Rosa | Page 9

RENTALS

Nissan of the Bronx

3660 Boston Rd
Bronx, NY 10469

Contact Me
4.5
108 Reviews

Languages Spoken

Spanish Spanish

4.5

108 Reviews

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108 Reviews of Michael Rosa

September 15, 2023

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Employee Rating

We waited 6 months for the part. Spent many hours trying to get this resolved. More

by MCDOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keith Osbourne-Walker , Alicia Corporan, Steven Estevez, Alyah Jimenez, Adilka Vasquez, Ian. Service manager

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Sep 17, 2023

Nissan of the Bronx responded

Hi Maria, this is Anthony, Manager at Nissan of the Bronx. I tried calling and texting you but was unable to reach you. After reviewing your account I see that we did everything on our part to place the order for the part, and open a ticket with Nissan corporate in regards to the urgency for the need of the part, and we placed an expedite on it for you. At that point, we have done everything in our power to help assist you. We were waiting for the part to arrive just as you were. It took less then 2 months to arrive but when it did come in we were able to quickly have it installed for you. If you have any further questions about the issue please feel free to reach out to me at 718-696-6144. Thank you

Sep 17, 2023

MCDOOR responded

Anthony What you said in your reply pertains only to the last two months of this issue. It started several months ago when we initially took this in for service , the first time i was told to leave the car as it could take a while to repair so it was dropped of in Am was called about 3pm saying it was repaired. After driving one block the system shut down I immediately returned to service and was told to take the car to the service manager Ian, at that time he said he needed to take car in after waiting two hours was told the system needed a second reprogramming, Drove the car five minutes and system shut down again , Took back two more times and was told problem fixed and it wasn't all shut downs of system i was told to record and send video to Ian Than about three months passed driving the car while system shuts down driving calls dropped , gps shuts down , radio does not play, had to deal with this several months before finally Ian call me and tells me he is expediting the issue through corporate, 2 months after that is where your story picks up you left out the part about 5 ubers from your dealership to my home and back the months of having no radio or hands free phone or gps. I’m sending this response as i am the one who transported the car for Maria all those times and I'm the one who dealt with staff at the service department if you need to reach me i am available anytime service dept or Ian has my number Michael

August 27, 2023

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Employee Rating

It was good servicing the tech knew exactly what he was doing and I thank him very much More

by PVERONICA1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher

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Aug 30, 2023

Nissan of the Bronx responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 04, 2023

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Employee Rating

Fast service very attentive to customer great team! Respect privacy and they are able employees More

by PRIETALINDA_79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adilka Vasquez

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Aug 07, 2023

Nissan of the Bronx responded

Hi Prietalinda! We're so happy we were able to help you out! Thank you again for leaving us this response! Have an awesome day.

July 31, 2023

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Employee Rating

Nissan offered me a FREE in-cabin micro filter, including complimentary installation as part of their Wildfire Relief promo. The service was excellent from everyone involved and the waiting time was minimal. More

by gharveysr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osbourne-Walker , Alicia Corporan, Steven Estevez, Alyah Jimenez, Adilka Vasquez

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Aug 02, 2023

Nissan of the Bronx responded

Hello Gharveysr, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Bronx Nissan

July 29, 2023

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Employee Rating

Great customer service, staff very professional and attentive. Been a customer for more than 10 years would recommend nissan of the Bronx. More

by YANISSE_2480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osbourne-Walker, Osiris Valdez , Alicia Corporan, Steven Estevez, Alyah Jimenez, Steven Madrid, Adilka Vasquez

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Aug 02, 2023

Nissan of the Bronx responded

Yanisse, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 28, 2023

Dealership Rating
Employee Rating

They are amazing! Very professional and knowledgeable would definitely recommend to anyone and everyone I know! More

by J_MICI2531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osbourne-Walker , Alicia Corporan, Steven Estevez, Alyah Jimenez, Adilka Vasquez

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Jul 30, 2023

Nissan of the Bronx responded

J_mici2531, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Bronx Nissan

July 28, 2023

Dealership Rating
Employee Rating

I had a pleasant experience and the staff was very nice. Jeter was my car salesman who was professional and my car purchase process went very well. More

by BEEMINUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osbourne-Walker , Alicia Corporan, Steven Estevez, Alyah Jimenez, Adilka Vasquez

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Jul 30, 2023

Nissan of the Bronx responded

Beeminus, thank you for your kind review; we are happy to pass along your comments to the team here at Bronx Nissan!

July 26, 2023

Dealership Rating
Employee Rating

Kelvin was a fantastic help! Very attentive and knowledgeable and was able to answer all questions! More

by E. Cabrera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelvin Pimentel , Tammy Groody, Steven Madrid

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Jul 30, 2023

Nissan of the Bronx responded

It's great to hear that Kelvin was able to answer any and all questions you had when you came to our sales department. Please reach out to us if you should need any further help. Have a great day.

July 11, 2023

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Employee Rating

I had an excellent experience . They did a excellent job fixing my window.I would recommend going to them. More

by SANDRAORIENTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daphne Douglas, Keith Osbourne-Walker , Anthony Cecala, Alicia Corporan, Steven Estevez, Alyah Jimenez, Debra Lewis, Steven Madrid, Adilka Vasquez

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Jul 14, 2023

Nissan of the Bronx responded

Hi Sandraoriental! We're so happy we were able to help you out!

July 03, 2023

Dealership Rating
Employee Rating

A+ amazing stuff and very professional provided all the information I needed no complaints. Thanks you very much More

by ALEXC174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osbourne-Walker , Alicia Corporan, Adilka Vasquez, Also want to mention Ian one of the best employees in the dealership. A+

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Jul 05, 2023

Nissan of the Bronx responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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