Michael Tafur

Service department is very professional, very polite and a pleasure to work with. It is always a pleasure to work with Michael and the service department. He was very professional very attentive and very kn a pleasure to work with. It is always a pleasure to work with Michael and the service department. He was very professional very attentive and very knowledgeable. I will definitely come back to elder Ford for all my service needs on my truck. Good morning. More

by PCOAKLE1 Verified Customer Verified Customer

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When no other dealer in the Tampa Luther or Wesley Chapel area would help me with my Eco sport recall they were the only ones that called me back and had the parts in stock. I dropped off my car was given a area would help me with my Eco sport recall they were the only ones that called me back and had the parts in stock. I dropped off my car was given a loaner car and it was fixed within two days so impressed was I with the great customer experience my neighbor who also has an Eco sport I told her to look up to see if her vehicle was on the recall and gave her Michael’s card. I will always be an elder Ford fan! More

by cittadino.opticaldiva.bridgett Verified Customer Verified Customer

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GOOD SERVICE TEAM, WILL BE COMING BACK FOR ALL MY SERVICE NEEDS, TEN OUT OF TEN NEEDS, TEN OUT OF TEN More

by HAYDENSAYERS Verified Customer Verified Customer

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As usual Michael Tafur is a pleasure to deal with. He is organized and makes the customer feel valued and appreciated. The service was excellent. He is organized and makes the customer feel valued and appreciated. The service was excellent. More

by davidjohnkuhn Verified Customer Verified Customer

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Michael was a big help. He responded to all my questions and concerns about my car. He responded to all my questions and concerns about my car. More

by tenplusgrands Verified Customer Verified Customer

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Awesome service advisor very helpful Awesome service advisor very helpful got a rental vehicle and was completed when specified great job from everyone advisor very helpful got a rental vehicle and was completed when specified great job from everyone More

by MUDFISH31 Verified Customer Verified Customer

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Great communication Extremely helpful Great communication Very helpful navigating the issues for my sons truck when we live 3 hours away Very helpful navigating the issues for my sons truck when we live 3 hours away More

by russoyvette Verified Customer Verified Customer

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Blew up a part of my car, made me pay for it; didn’t even fix the car. Bad communication, had my car for 3 months after giving me false deadlines. Would not recommend fix the car. Bad communication, had my car for 3 months after giving me false deadlines. Would not recommend More

by tobeused01 Verified Customer Verified Customer

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Always have great service. Gets the job done! Thanks a lot. Car window fix in 2 days Gets the job done! Thanks a lot. Car window fix in 2 days More

by owenkirlew01 Verified Customer Verified Customer

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This has been hands down the worst experience I have ever had at a car dealership. I had general maintenance on my Explorer at Elder Ford and dropped $1,000 in preventative suggestions. Two weeks later, the had at a car dealership. I had general maintenance on my Explorer at Elder Ford and dropped $1,000 in preventative suggestions. Two weeks later, the water pump went bad (built into the engine), and the repairs needed were almost $10,000. I asked the sales department to reach out while I searched for other cars. Grace reached out, and I was very candid about the car's condition. In text, I asked her to quote buying my car. I explicitly asked if there were two numbers—one if I bought from them and one if I just sold it to Elder. She replied in text that there was only one single number that was the same either way. Based on the number Grace gave me, my wife and I found a used Subaru at a dealership in Sarasota and used that figure to calculate our down payment. We drove directly to Elder to complete the sale we discussed. When Grace found out we purchased a vehicle elsewhere, she text me: "So you won't be purchasing a car from us then? Anyhow, I sell cars, so I guess my part is over..." When we arrived to sell the car, we were left waiting for 25 minutes. Ali Syed (Sales Manager) finally came out. He was immediately confrontational, stating they had the right not to buy my car and they wouldn't. We argued that we had texts from Grace, but he said it didn't matter. He raised his voice at my wife and me. When I demanded the General Manager, Ali claimed he wasn't in and refused to get someone else. After another 20 minutes, Geoff Patterson (New Vehicle Director) came out. He was calmer but defended Grace, claiming her text "Let's find you a new car" should have indicated they'd only buy my damaged car if I bought from them. Geoff said the used car director might buy it, promised to check and contact me no later than Monday, took my key fob, and said, "I will be in touch with you Monday." I never heard from him. Monday afternoon, I stopped by to get my tag. Geoff was conveniently "in a meeting" and couldn't speak to me. We found a junk removal service to buy the car. The following Monday, I needed the mileage for a duplicate title. Service didn't have my key; Geoff still had it but was off. It took 45 minutes standing in the lobby for them to track it down. I told them the junkers would pick it up Saturday morning. On Wednesday, I received a call from Jim Hensel (Virtual Product Specialist). He was immediately confrontational, yelling that the car was blocking another customer and threatening to have it towed immediately as an "abandoned vehicle" because the tag was missing. When I asked where it was being moved and who was paying, Jim yelled that he didn't know, cut me off as I offered to come move it, and hung up on me mid-sentence. I drove to Elder Ford immediately. I waited 20 minutes before Ali Syed came out to poorly placate me. Ali claimed Jim meant he would tow it in "3 to 4 days"—completely contradicting Jim's aggressive tone, which my coworker heard clearly over the phone. Jim Hensel never came out to face me. I moved my car out of the way, called a private tow company, and paid to move it to my house because I could no longer trust Elder Ford. Buyer Beware. • Grace is a liar. • Geoff Patterson is a liar. • Ali Syed is confrontational and unprofessional. • Jim Hensel is confrontational, unprofessional, and a coward. I will buy ANY OTHER brand vehicle before I step foot into Elder Ford again. More

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