Michael Thorpe | Page 19

Very professional, service department is exceptional, place is clean. Everyone speaks and makes sure you have all your needs met. place is clean. Everyone speaks and makes sure you have all your needs met. More

by KATRINADAVIS2023 Verified Customer Verified Customer

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Managed very well as employees are friendly, attentive and place is spotless top to bottom and place is spotless top to bottom More

by STOLLEY27 Verified Customer Verified Customer

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The team kept me up to date with the process. Had a projected finish time of a day in a half. (Car was dropped off at 8am.) Full inspection and work needed was all completed same day and in unde Had a projected finish time of a day in a half. (Car was dropped off at 8am.) Full inspection and work needed was all completed same day and in under 8 hours. Has happy with the work done. Will return if or as needed. More

by CHAD.CROWLEY Verified Customer Verified Customer

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He took care of me when I first arrived in a timely manner, after 90 minutes I went to check on my oil change and saw my keys sitting on his desk, not sure where he was or how long they were sitting th manner, after 90 minutes I went to check on my oil change and saw my keys sitting on his desk, not sure where he was or how long they were sitting there. 90 minutes is far too long for a simple oil change. I will be exploring other options next oil change. More

by HARLEYLVR65 Verified Customer Verified Customer

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Always Provides Wonderful Customer Service & Goes Through Safety Check Thoroughly 10/10 Times!! Thanks Mike!! Safety Check Thoroughly 10/10 Times!! Thanks Mike!! More

by NGRAMZA0716 Verified Customer Verified Customer

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Always great to work with. Professional and accommodating. Mike is always willing to help with everything Professional and accommodating. Mike is always willing to help with everything More

by d_day67 Verified Customer Verified Customer

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Very nice dealership. We were in and out and hour and 15 minutes head our Corvette, and on our way home salesperson, Andy was up front with everything Mike answered all ou We were in and out and hour and 15 minutes head our Corvette, and on our way home salesperson, Andy was up front with everything Mike answered all our questions directly. No messing around. I would recommend equal to anyone who's looking for a Chevy. Great place of kanamowalk wisconsin More

by GDEMPSEY1946 Verified Customer Verified Customer

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The staff went out of their way to help me with my Corvette. They were outstanding mechanic was crazy good very impressed. I do think you should have a better lift system for cars that are lowered lik Corvette. They were outstanding mechanic was crazy good very impressed. I do think you should have a better lift system for cars that are lowered like Corvettes that would be helpful. More

by garyweissman1 Verified Customer Verified Customer

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I had taken my 2022 3500HD Silverado to Boucher in Waukesha to have them review the same parking brake issue I had your service team review a couple weeks ago. They acknowledged the statements I ma Waukesha to have them review the same parking brake issue I had your service team review a couple weeks ago. They acknowledged the statements I made that I was asking your team to look into. When your team looked into the parking brake issue they found that the brake pads had separated from the backing plate and Boucher confirmed that as well. However, when I had asked Michael how something like that could have even happened on a 3 year old vehicle he conferred with what he told me was your senior technician. Your technician stated that the issue was from me driving off without disengaging the brake. Nothing was else was looked into. I informed Michael that every time before I drive away when the parking brake is engaged I press the button with my foot on the brake and wait till the screen tells me the parking brake has been disengaged and I had asked Michael if there was any way that this would be a malfunction of the parking brake not releasing properly. He just repeated what your senior tech had said. I had informed Boucher of this information I had received from your senior tech and they too were confused as to 1) why did the pads separate from the backing plate, and 2) was there some kind of malfunction with the parking brake not releasing properly as well. Upon inspection from their team they were able to confirm my suspicions that the parking brake was not operating properly and not releasing when it should have. This was conveyed to warranty and confirmed that it will be a warranty fix. I wanted to relay this information to you since you had stated when I stopped in on the morning of the 11th of August that it seems I’m the only one having issues with your team. Through clarification of other service teams my assumptions were verified and their service staff didn’t blame me for the problems as you and your team seem to do. I never once asked for anything for free from you or your team. If I had been receiving service from you and was “consistently having problems” and I was asking for something for free I could maybe see how someone would suspect that these issues now and in the past were potentially related to me. All I had asked for was stellar service and that’s it. I don’t appreciate statements about how the issues were on me. I hope this message will lead you into investigating how your team operates. But unfortunately I will be using other dealerships with all of this being said. More

by Brewery1 Verified Customer Verified Customer

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Friendly service! ! Done as promised!! Even a car wash!!!! Will always be my dealer of choice!!! ! Done as promised!! Even a car wash!!!! Will always be my dealer of choice!!! More

by Netty Verified Customer Verified Customer

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