Michelle Arroyo

Temecula Hyundai responded

Hi Fred, thank you for taking the time to share your feedback. We're sorry to hear that your initial experience with your trade-in appraisal left you feeling disappointed. Trade-in offers can vary based on market conditions and appraisal criteria, but we understand how frustrating it is when an offer doesn't meet your expectations. We're glad to hear that Lou Darias was able to provide you with the level of service you deserved and that he helped make your purchase a positive experience. We'll be sure to recognize him for taking such good care of you. We appreciate you choosing Temecula Hyundai for your vehicle purchase and value your feedback, as it helps us improve the experience for all of our guests. Thank you again for your business, and we hope you enjoy your new vehicle!

Temecula Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had such a great car-buying experience. Transparency, efficiency, and a no-pressure approach are values we take pride in, so it's rewarding to know our team delivered the experience you deserved. Your kind words about the courteous and respectful service from everyone involved mean a great deal to us. Thank you for choosing Hyundai of Temecula, and congratulations on your new vehicle! We look forward to serving you again in the future.

Temecula Hyundai responded

Thank you for your wonderful review! We're honored that you've chosen Hyundai for your last three vehicles and are thrilled to hear you had another great experience with our team. Providing friendly, welcoming service is something we take great pride in, and we're glad we could make your visit enjoyable. Your continued trust and loyalty mean so much to us. Congratulations on your new Hyundai, and we look forward to serving you for many miles to come!

Temecula Hyundai responded

Thank you for your wonderful review! We're delighted to hear that Michelle made your car-buying experience excellent, efficient, and enjoyable. We'll be sure to share your kind words with her—she'll truly appreciate the recognition. Thank you for choosing Hyundai of Temecula, and congratulations on your new vehicle! We look forward to serving you again in the future.

Temecula Hyundai responded

Thank you for your kind review! We're thrilled to hear you had a great experience at our dealership. The highest compliment we can receive is your recommendation to friends and family, and we're truly grateful for your trust and support. Thank you for choosing Hyundai of Temecula, and we look forward to serving you again in the future!

Temecula Hyundai responded

Thank you for your wonderful review! Congratulations on your new vehicle! We're delighted to hear that Dane kept you informed every step of the way, from your first email through the final purchase. Providing clear communication and a seamless buying experience is something we take great pride in. We're also pleased to know that everyone at the dealership was helpful and courteous during your visit. Thank you for choosing Hyundai of Temecula, and we look forward to assisting you again in the future.

Temecula Hyundai responded

Thank you for your fantastic review! Congratulations on your new vehicle! We're thrilled to hear that you found our team accommodating, professional, and straightforward. Providing a transparent, no-pressure experience is exactly what we strive for, and we're honored to have earned your confidence. We also appreciate your comments about our service department. Our team is committed to delivering the same level of care and professionalism long after the sale, and we look forward to exceeding your expectations during every service visit. Thank you for choosing Hyundai of Temecula, and we can't wait to see you again!

Temecula Hyundai responded

Thank you for your wonderful review! Congratulations on your new vehicle! We're delighted to hear that you had a professional and friendly experience with our team. At Hyundai of Temecula, we believe in working with our customers to find the right vehicle and the right deal without pressure, so it's great to know you felt supported throughout the process. Providing honest, transparent service and making sure every customer leaves confident in their purchase is what we strive for every day. Thank you for choosing Hyundai of Temecula. We truly appreciate your business and look forward to serving you again in the future!

Temecula Hyundai responded

Thank you for taking the time to share your detailed feedback. We're glad to hear that, overall, you had a good experience, but we sincerely apologize that several aspects of your visit fell short of your expectations. We understand how disappointing it was to be told your vehicle would be washed only to receive it back in the same condition. We also apologize for the delay in locating your keys and for the confusion surrounding your vehicle's service interval and the Blue Link app. We recognize how frustrating it can be when the information provided by your vehicle, the app, and our team doesn't align. Your comments are valuable, and we will be sharing them with our service management team so they can review our communication, vehicle delivery process, and the concerns you raised regarding service scheduling and maintenance reminders. Feedback like yours helps us identify opportunities to improve both our processes and the overall customer experience. Thank you for choosing Hyundai of Temecula and for giving us the opportunity to improve. We truly appreciate your business and hope to provide you with a smoother, more seamless experience on your next visit.