Michelle Manzo

I need to take the time to emphasize what an amazing experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and i experience I endured with your locations staff. First and foremost no one wants to hear that there vehicle is undergoing a transmission failure and is need of replacement. I must say every single time I called the business I was met with professional and courteous staff. I was always transferred in a timely manner and I would honestly state that 9 out of 10 calls I was able to speak directly to my advisor Keith Mckenna . The time line from the initial drop off, the assessment, warranty involvement and repair was much longer than anticipated, but completely out of the dealerships hands. The warranty company involvement delayed progression and the back order of my needed parts were another contributing factor. I say this to say the handling and communication of the entire experience was top tier. Keith was with me every step of the way with facts, answers for all my questions and he gave me complete confidence during the entire process. I never felt left out or wondering. I have never owned a newer vehicle, I have never purchased an outside warranty or had major repairs done before on a vehicle. The entire process was constant, consistent smooth communication and updates from day one to the last day at the dealership. I never doubted Keith, the team of mechanics or the customer service girls with delivering a message to Keith. This entire ordeal happened during Xmas week and during snow storms. Keith provided a rental vehicle and support the entire way, he even assisted me with the transport company I hired to pick up my truck and ship it back to my house in Virginia. I have worked in retail and customer service my entire life and could not have done a better job then your entire staff. You guys rock. My truck drives perfect and all issues were resolved. Thank you all sincerely for going above and beyond. More

Report | Print

He agreed $700 for 4 TPMS. Bill came to $900. Years later hes there still. In a hurry I drop my keys for my storage locker and my dads house. Now the locker missing my ratc Bill came to $900. Years later hes there still. In a hurry I drop my keys for my storage locker and my dads house. Now the locker missing my ratchet, flare wrenches, brake tools, stud removers, Toyota specific alternator tool, assorted others all in one bag. Should have stayed away More

Report | Print

prompt courteous service. Showed up early took care of my service needs and was out the door within an hour as promised Showed up early took care of my service needs and was out the door within an hour as promised More

by john.cunsolo Verified Customer Verified Customer

Report | Print

Michelle and team was great to work with and veey helpful with my rav4 repair. with my rav4 repair. More

by Shall89 Verified Customer Verified Customer

Report | Print

Excellent service! Fast and efficient. Will be using them for all future service work on my Highlander Fast and efficient. Will be using them for all future service work on my Highlander More

by sharif.elmatary Verified Customer Verified Customer

Report | Print

Their waiting area is always comfortable and spacious to pass the time easily and service is excellent pass the time easily and service is excellent More

by marzeet Verified Customer Verified Customer

Report | Print

Excelente servicio muy profesionales los recomiendo 100 por ciento mi auto lo dejaron muy bien por ciento mi auto lo dejaron muy bien More

by victoralvizure75 Verified Customer Verified Customer

Report | Print

I was really so appreciative of the staff at Empire. I was taken right on time. Michelle is to be commended for her helpful personality. My problem was handled quickly .I am and have already issued I was taken right on time. Michelle is to be commended for her helpful personality. My problem was handled quickly .I am and have already issued praises for your company. More

by JOEBAR59 Verified Customer Verified Customer

Report | Print

Michelle Manzo was very professional and detail oriented. She explained vey well the problem with my car tire readings and what needed to be done. I appreciated her expertise. She explained vey well the problem with my car tire readings and what needed to be done. I appreciated her expertise. More

by JoyceF Verified Customer Verified Customer

Report | Print

Very friendly staff, accommodating comfortable waiting room.And I was in and out in no time.Perfect job room.And I was in and out in no time.Perfect job More

Report | Print