Michelle Sexton

"Machens Automotive Group has lost my business. Service..."

- Ms. Sallee Verified Customer

Machens Automotive Group has lost my business. Service department employee reeked of cigarette smoke, salesman was walking through waiting area with mask under his nose. He stopped and patted a waiting customer on the back, leaning over her to chat. The City has a mask order in effect and I was very surprised to see this in a public space. The biggest problem was the negative post on my car battery was tampered with. One of the recommendations was to replace the battery but I typically go to a battery dealer so I did not approve that repair. Within a few days after my appointment, my battery died. I was informed the post was broken. How does a post break if not tampered with in some way. I have been a customer at that Mazda location for decades. Never again. Michelle has not been there for a very long time and David Hern was always a pleasure to work with and he is no longer there.

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"Good service and staffs are kind. But service fee is..."

- outnet21 Verified Customer

Good service and staffs are kind. But service fee is little bit higher than I expect. Rest of things are good and reasonable. Thank you

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"Great customer service and Great salesman and Great..."

- hotguyjb2012 Verified Customer

Great customer service and Great salesman and Great selection of cars to choose from and Great finance department. Great all around dealership for buying your new car.

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"Didn't have an appointment but they still got me in and..."

- BRITTNEY.SWISHER Verified Customer

Didn't have an appointment but they still got me in and out for an oil change in less than an hour wait. 5 stars

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"We bought a 2012 Glant new most of service has been done..."

- sunlover24x7 Verified Customer

We bought a 2012 Glant new most of service has been done there Liked it better when cars was washed and vacuumed but from buying to service no complaints

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"We had a 10 AM appointment for an oil change. We returned..."

- jbrinkman4 Verified Customer

We had a 10 AM appointment for an oil change. We returned 2 1/2 hours later and the car had not been touched. The woman who took our car in could not be found. Finally a service man helped us. He was very sorry for the poor service and complete the service for no charge. We usually get good service from Machens, but this time it was awfull.

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Jeff Johnson was very easy to work with. I had been to several other dealers before coming to Mazda, and Jeff was much more helpful than the others. He answered all of my questions and quickly found the car that I wanted. He was very personable and made the purchasing process easy. Michelle Sexton in the Service Dept. is extremely friendly and I feel like she will take care of me when I call in.

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We were treated like family!!!! Could not have asked for a better experience! Kris worked very hard for us, and our experience was wonderful from start to finish!!!

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Michelle Sexton is the best!!!! She is so friendly, helpful, and knowledgeable!! She makes getting your car serviced a memorable experience. No job is too big or too small with the way she helps to resolve it! Joe Machens is very fortunate to have someone like Michelle be the face of the business in an area that can determine repeat sales from happy customers. I feel like not only do I have a great car to drive, but now a great friend to keep my happy driving it!!! Thanks, Michelle, you are wonderful!

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My first car sale was a terrible situation. I went to Mazda to just see what my options were and let with a wonderful experience and new car! All the sales individuals were amazing and keep me assured that what I wanted was to be done

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