Michelle Swaim | Page 3

Michelle made the car buying enjoyable and painless. She worked with me to find the car I needed and within my budget. The entire process was great and everyone at the dealership made me feel comfortabl She worked with me to find the car I needed and within my budget. The entire process was great and everyone at the dealership made me feel comfortable. Thanks to everyone at Auburn Honda. More

by danlovell Verified Customer Verified Customer

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I was very very pleased with my service visit. Heather welcomed us. Our sales person came over and checked in with us thank you Heather welcomed us. Our sales person came over and checked in with us thank you More

by Frankbrinkman Verified Customer Verified Customer

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Friendly and helpful the the service department has been very helpful salesperson was informative and the financial department was excellent very helpful salesperson was informative and the financial department was excellent More

by MARGHLM Verified Customer Verified Customer

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Easy to communicate with. Thorough. Friendly. Completes what was promised. Patient with customers. Great cookies! Thorough. Friendly. Completes what was promised. Patient with customers. Great cookies! More

by CPETERSON3691 Verified Customer Verified Customer

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During my visit, I was disappointed by the lack of privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly i privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly in a public area, within earshot of other customers. This was not only uncomfortable but also felt inappropriate and unprofessional. Additionally, there was an apparent breakdown in communication throughout the buying process. I was told that specific issues with the vehicle had been addressed, but unfortunately, those problems persist. I was also informed that both the vehicle and paperwork would be ready by the afternoon, yet upon arrival, neither was prepared. This resulted in two visits to the dealership, each lasting over three hours—an inconvenience that could have been avoided with better coordination and planning. While I understand that I purchased a used vehicle, I believe every customer deserves the same level of respect and attention, regardless of the price point. The vehicle’s features were not explained to me, and I left feeling rushed and unsupported during what was a very important and stressful decision. As a single mother supporting two households on a limited income, having a reliable vehicle is essential to my ability to work and care for my family. If I had the time, financial flexibility, and fewer responsibilities, I would have continued my search elsewhere. Unfortunately, my circumstances left me with limited options. I hope this feedback is taken seriously, as it reflects a real opportunity for improvement, particularly in the areas of customer communication, privacy, and empathy. I appreciate your time and attention to this matter. More

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Honda as wonderful it’s great doing business with them, Michelle was great got me the best deal easy to work with got the color car I wanted, the lady who did the finance was also very nice, I went in to h Michelle was great got me the best deal easy to work with got the color car I wanted, the lady who did the finance was also very nice, I went in to have an earring that was dropped down the console and ended up with a brand new car it is a wonderful car drives so nice love love it thank you so much Michelle More

by carol_daisy Verified Customer Verified Customer

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This is the BEST EXPERIENCE I've ever had when buying a vehicle, I'm not kidding, these guys are happy and have a great time making it so much more enjoyable spending my hard earned $, go there! I've been vehicle, I'm not kidding, these guys are happy and have a great time making it so much more enjoyable spending my hard earned $, go there! I've been buying vehicles for decades and no dealer is like this one, great job Auburn Honda 👍 More

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Knowledgeable mechanics . ....speedy service....pricey piece of mind....friendly service managers......clean shop and work areas ....speedy service....pricey piece of mind....friendly service managers......clean shop and work areas More

by m517morg Verified Customer Verified Customer

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Michelle was wonderful. She was able to sugggest exactly what I needed and withi in the right price point!! She was able to sugggest exactly what I needed and withi in the right price point!! More

by trinazavala Verified Customer Verified Customer

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Both Auburn Honda, and Michelle Swain are excellent places to bring your Honda for maintenance, and or for re-sale or trade. I am very happy with my experience at Auburn Honda, and look forward to i places to bring your Honda for maintenance, and or for re-sale or trade. I am very happy with my experience at Auburn Honda, and look forward to interacting again!!! More

by trinazavala Verified Customer Verified Customer

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