Michelle Whidden

Honestly incredibly dissappinted in my experience, the sales team was awesome, head of finance Tony Shouman has given me nothing but a headache. I have been trying to cancel the extended warranty since th sales team was awesome, head of finance Tony Shouman has given me nothing but a headache. I have been trying to cancel the extended warranty since the day after I purchased to the car, to take 7272$ from my loan, and he sent me a fake submission from August 6th back. Even tho I requested in canceled since July 23rd, day after I purchased the car. Honestly unbelievable More

by grossrjay Verified Customer Verified Customer

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This dealership was great, they were quick and the car itself is incredibly nice. I love it itself is incredibly nice. I love it More

by emilypag0 Verified Customer Verified Customer

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I had a good experience at Kia of Clermont. Started off a little rocky and felt I was being pressured, but ended with a good deal and Angelina was amazing! Started off a little rocky and felt I was being pressured, but ended with a good deal and Angelina was amazing! More

by rogerrickman1 Verified Customer Verified Customer

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The service department at Kia of Clermont is hands down the worst I have ever experienced. They clearly do not care about customer service—money is all that matters to them. Communication is non-existent. the worst I have ever experienced. They clearly do not care about customer service—money is all that matters to them. Communication is non-existent. They initiated text updates, but completely failed to follow through or answer messages. Trying to reach anyone by phone is nearly impossible, as calls go straight to voicemail without a response. Their pricing is completely inflated—nearly double what honest local shops charge: A/C Diagnostic: They charged over $500 just to tell me what was wrong. Most local repair shops charge under $50. A/C Repair: They quoted over $3,700. I am getting the exact same repair done elsewhere for $2,100. To top it off, they tack on a 3% fee just to use a credit card, proving once again that they are looking to squeeze every dime out of their customers. I will spend my money somewhere else, I will never buy a Kia again, and I will strictly advise everyone I know to avoid this dealership and service department entirely. More

by PadreUSAF Verified Customer Verified Customer

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Took over six hours to get an oil change and a recall done. When I checked out, I told the service person that I had a coupon and he was rude to me. He did take the coupon after telling me that it was to done. When I checked out, I told the service person that I had a coupon and he was rude to me. He did take the coupon after telling me that it was too late because I handed it in after the bill was already written up. He told me that he had to redo all the paperwork now, which took him literally seconds in the computer. Then he tried to upsell me on another service.Made me think about going somewhere else next time. The next box is asking me to rate at administration person and I can’t move forward without doing so I don’t even know this person so I’m giving a rating without knowing the person More

by awildolivebranch Verified Customer Verified Customer

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Good service, they were good and thorough on explaining everything and allowing me to not worry about my purchase. everything and allowing me to not worry about my purchase. More

by logandriesenga Verified Customer Verified Customer

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We appreciate the great service we receive at Kia of Clermont. Nic is a very nice service agent and has been very helpful with our service needs for our vehicles. Clermont. Nic is a very nice service agent and has been very helpful with our service needs for our vehicles. More

by Rebeccaburgess Verified Customer Verified Customer

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never been there - they keep spamming me because they do not use email verification when setting up accounts. do not provide them any info not use email verification when setting up accounts. do not provide them any info More

by LOVEJOY0 Verified Customer Verified Customer

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Overall, I would highly recommend Kia of Clermont. The dealership was clean, spacious, and had a nice waiting area. The sales rep and staff were very helpful and responsive throughout the process. The dealership was clean, spacious, and had a nice waiting area. The sales rep and staff were very helpful and responsive throughout the process. My one piece of constructive feedback: an extended warranty was pushed on us at the very end of the transaction. It was never brought up or mentioned during earlier conversations or when providing quotes, and introducing it at signing changed the numbers and put pressure on my wife and me to make a quick decision. I'd respectfully ask that these items be discussed earlier in the process rather than introduced at the end when signing paperwork. More

by johnmjacksonjr Verified Customer Verified Customer

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​I am leaving this review because customer service standards continue to decline, leaving vehicle owners caught between overworked dealerships and unreliable third-party shops. Having purchased two ve standards continue to decline, leaving vehicle owners caught between overworked dealerships and unreliable third-party shops. Having purchased two vehicles from this dealership, it is especially disappointing to watch the quality of service go downhill to the point where it feels like nobody genuinely cares anymore. During my recent visit for two safety recalls, an oil change, and a tire rotation and balance, I arrived between 9:30 AM and 9:45 AM for my 10:30 AM appointment, but I was not able to leave until 2:30 PM. While the staff seemed like decent people, they are clearly overwhelmed by vehicle volume and simply going through the motions. The most frustrating moment came when I looked through the glass viewing panel into the bay and watched the technician rotate my tires, tighten the lug nuts, and start backing my vehicle out, completely skipping the balance. I had to physically walk around to find a service advisor to report what I observed so my car could be put back up on the lift, the wheels removed, and the balancing actually performed. While having a glass panel to view the bay is reassuring, customers shouldn't be forced to supervise basic paid tasks to ensure they are done correctly. To top off the experience, I paid an $86 bill only to receive a dealership coupon the very next day for $24 off a rotation and balance that is valid through September—a current promotion the advisor easily could have applied. I unfortunately continue to use this location only because reliable alternatives are scarce, but the rushed technicians, lack of quality control, and overall indifference make it very difficult to recommend them. More

by melvmoore Verified Customer Verified Customer

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