
Mick Durr
Fixed Operations Manager
Lou Fusz Subaru St. Peters
4440 N Service Rd
St. Peters, MO 63376
Dealership Experience
8 yrs, 2 mos
Industry Experience
27 yrs, 2 mos
Specialties & Trainings
Idustrial and Organizational Psychology / L1 Master Technician
35 Reviews of Mick Durr
March 13, 2019
"Great service"
- RUMFLEET
Last Friday 1 1/2 hours before their close I limped into my Subaru dealer with my Subaru Legacy barely running. I had family in town and really needed my car. They let me know they had 40 people already scheduled for service and although I had no appointment they would do their best on Saturday. Saturday afternoon they came to my home, picked me and brought me to their service department where my completely fixed vehicle awaited me. Customer Service Excellence
Read MoreOther Employees Tagged: Jeff Frazier, Landon Bigogno
March 13, 2019
"Subaru and go"
- jeremyblue
The definition of customer service is performed at the service department at Lou Fusz Subaru. Greet you with a smile and a sincere "how can We help you?" The team takes the time to hear concerns about your vehicle and before you know it the team says that you are ready to go. There is no cash cage to go to it is immediate service as the team goes over the complete service and then a sincere "Thank you, and hope to see you again." This is how a dealer keeps a customer base. I highly recommend the service team at Lou Fusz Subaru.
Read MoreOther Employees Tagged: Jeff Frazier, Landon Bigogno
March 08, 2019
"Randy hooked us up!"
- rumbachef
My wife and I went for service and left with a 2019 outback 2.5i and we love it We didnt think it would be possible to upgrade and save money at the same time but Randy hooked us up! Jeff is also great at his job in service.
Read MoreOther Employees Tagged: Stephen Sinner, Jeff Frazier, Landon Bigogno, Randy Page, Tony Iannicola
February 27, 2019
"Great experience "
- KIMHAMMOND1960
Matt & Jeff in service were so helpful. They went out of their way to make sure I was happy with the service done on my car.
Read MoreOther Employees Tagged: Jeff Frazier
February 22, 2019
"Sensor replacement"
- MPELLERITO
Luv Lou fusz subbie!!! They take great care of my car and try to save my wallet by catching stuff long before it becomes a problem!!!
Read MoreOther Employees Tagged: Jeff Frazier, Landon Bigogno
February 20, 2019
"BATTERY"
- MEHIGGINS41
exceptional , every thing and everyone was exceptional!! I liked the time spent explaining the cause and effect of my reason for being there. THANK YOU
Read MoreOther Employees Tagged: Jeff Frazier
February 15, 2019
"Outstanding"
- Bill P
I was experiencing an intermittent blower motor problem. I actually had an appt previously but the blower resumed operation on my way to the appt., so I cancelled. It was acting up again so I pulled in so someone could acknowledge the problem. Much to my surprise, they told me, if we have the part I can be back on the road in an hour. Well they did have the part and I wS back on the road in 45 minutes. Ourstanding service. Did not expect to have my issue resolved that day much less in 45 min. Great Job Lou Fusz Subaru St Peter's. My only regret is I didn't get any names. So thank you to all in the Service Department.
Read MoreOther Employees Tagged: Jeff Frazier, Landon Bigogno, Liz Smith
January 31, 2019
"Service"
- JLMNGO17
The service at Lou Fusz is excellent. They get you in and out very quickly. They explain in detail the issues with your car, if any. They aren’t pushy and don’t try to sell things you don’t need for your car. I have saved money on my car by bringing it in. I feel very confident and trust them with my car problems.
Read MoreOther Employees Tagged: Jeff Frazier, Landon Bigogno