"5 stars !!!"
- mel 66
Excellent attention and service provide! It was fast and tailored to our needs. Our salesperson Mickey Hurley was the best. The manager Dan Wilson also attended us really well. Thank you so much!
I strongly recommend !!
"Going the Extra Mile"
I have been a long time customer of Mercedes Benz of Novi, and was working a deal on a new GLE with my salesman there. I decided to come by after hours on a Friday and see if I could find the color combination in person to confirm the deal. An hour after close I was approached by Mick Hurley and explained to him upfront what I was doing. He didn’t try to flip me on to his car, but he was genuine and cared enough about my purchase that he found the exact match I was looking for and was helpful and informative. He told me he’d be happy to go through the car with me and would love to service the vehicles locally as I Live in Ann Arbor. I left and about 2 days later I found a thank you card in my mailbox from Mickey; he thanked me for coming by and reiterated he’d be happy to assisting in going through any questions I have on the new vehicle, he provided his card as well as the service managers. As someone who has been in sales their entire life Mickey impressed me beyond belief. It wasn’t his product knowledge, the car, or convenience of the vehicle that made me commit to Mickey, it was his character. I told him I wasn’t buying a car from him, an hour after close, most sales guys wouldn’t have made it even that far.. but to go the extra mile and write a card just to offer his assistance that’s incredibly admirable. Since then he’s touched base constantly and been nothing short of incredible. I paid more to buy from a Mickey because of his approach, compassion for his customers, and his genuine approach. This young man is a pleasure to deal with and I look forward to working with him again in the future.
"Wonderful /customer Service Experience"
Mickey Hurley is very friendly, knowledgeable and was extremely accommodating during our visit.
He patiently explained all different options for the vehicle and helped us choose the right model.
He even drove to our home to set the garage door codes. He sets high standards for customer service.
It was pleasure doing business with Mickey.
Dan, who is the finance manager at this dealership was very friendly and knowledgeable and explained in detail about various warranties.
"Very good service "
Mickey was very good and worked well on the car deal and was very knowledgeable. Made my experience of car buying pleasant. Thank you Mickey
"Very thorough and caring"
- RG hoop
The whole process was outstanding!! Bought a new car! The price was right and the friendliness of the staff was strong. Mickey Hurley went way beyond normal and has been available for follow up service as well!
"Buying from afar"
We were looking within a 500 mile radius for a certified low mileage Mercedes with certain options and specific color. We found the car online at Mercedes of Ann Arbor, but we were in TN. Mickey patiently answered our questions through several calls. I purchased and airline ticket to Detroit and Mickey picked me up in the car. The 25ish mile ride back to dealer allowed a thorough check of the car. The car was as represented in the photos and the telephone conversations with Mickey. The car performed well on my 500+ mile drive back to TN. Thank you Mickey
"Outstanding. Mickey was suberb."
Could have gone out of state to lease a Mercedes because we were moving. Went to Mickey Hurley and he was willing to provide us with a great car with and excellent price.
- Stanley Waldon
Michael Hurley [Mickey] went out of his way to research and locate the Mercedes I desired. I had a specific exterior and interior color in mind. Mickey found it with all of the extras desired. I highly and strongly recommend the Ann Arbor dealership and Michael/Mickey Hurley sales person.
Stanley Waldon, Ed.D.
Other Employees Tagged:
"An Excellent Purchase "
- Tony Traw
Buying a used car from a dealership can be a stressful process. First, you never know how great the car is until you leave the lot. Second, you never know if the people from dealership really have your best interest in mind. With that being said, my experiences with Michael Hurley have been completely stress free. I've dealt with many car salesman in the past, none as friendly and caring as Mr. Hurley. I came into the dealership looking for a good deal, but not the best idea of what car I wanted. Michael took the time to help find the right car for me, at a price that was better than expected. In the future, I plan to purchase all my cars through him.