Miguel Gonzalez

Yesterday, my Buick was at the dealership for 9 hours for the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in the replacement of the brake pads and spark plugs, due to a loud squeaking noise. When I picked up the vehicle, I was assured that everything was in proper working order and was charged $1,400. On my way home, I immediately noticed that the same noise was still present, exactly as before the “repair.” When I later reviewed the invoice at home, I discovered the following discrepancies: The invoice indicates that only the spark plugs were replaced; The 10% discount coupon I provided was not reflected on the invoice; The invoice states that payment was made in cash, although I always pay by card. I contacted the dealership to report these issues and was instructed to return the following morning. This morning, I was informed that the brake pads had not been replaced because they were supposedly “in good condition,” and that only the brake rotors were resurfaced. This is highly questionable, as brake pads are typically replaced at around 60,000 miles, while my vehicle currently has 90,000 miles. Moreover, brake pad replacement was explicitly requested by me during the initial visit. I was also told that since the vehicle is under warranty, the brake pads would now be replaced. This raises an obvious question: why was this not done during the original 9-hour service visit, when the issue was clearly reported? When I asked why the 10% discount was not shown on the invoice, the manager stated that it had been applied, but that the finance department failed to document it. This raises a serious concern: how can an official invoice be issued with inaccurate or misleading information? I requested that the old brake pads be returned to me. After an additional 4 hours, I picked up the vehicle with the brake pads replaced; however, the old pads were simply thrown into a box, without any explanation. I cannot be certain that these were actually my original pads, although they appeared to be in very poor condition. My question is: who will compensate me for the inconvenience, lost time, unprofessional service, and inaccurate documentation related to this matter? More

Report | Print

Excelente trato y amables siempre buscan la mejor opción para el cliente recomendable al 100% para el cliente recomendable al 100% More

by SAHAGUNCITA Verified Customer Verified Customer

Report | Print

The service is always delivered as promised. I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see th I also have had a very positive buying experience. The only problem I have had is when a friend sold their car to this dealership, I did not see the same care as when one is buying. They need a different buyer of used cars. More

by KevinR Verified Customer Verified Customer

Report | Print

Honest and very upfront! No hidden agenda to get you into a car you can’t afford. Highly recommend! No hidden agenda to get you into a car you can’t afford. Highly recommend! More

by krul Verified Customer Verified Customer

Report | Print

Very easy to work with. All people that i talk to were very polite and knowledgeable on the questions I had . So far very happy with all the services and my truck All people that i talk to were very polite and knowledgeable on the questions I had . So far very happy with all the services and my truck More

Report | Print

Josiah new new the product and the incentives cold. He made buying a pleasant experience. He made buying a pleasant experience. More

by DWWILSON48 Verified Customer Verified Customer

Report | Print

Service was excellent and they took their time dealing with the software.I am very pleased that they did not rush the job. with the software.I am very pleased that they did not rush the job. More

by JCHRISMEN Verified Customer Verified Customer

Report | Print

Thank you for all of your help and patience with us while we purchased our new car! we purchased our new car! More

by KATELYNPENDRY Verified Customer Verified Customer

Report | Print

Best dealership around, they were kind, supportive, patient and got us the best deal on a beautiful new car. Christopher especially was experienced and a joy to work with.! patient and got us the best deal on a beautiful new car. Christopher especially was experienced and a joy to work with.! More

by djlionello Verified Customer Verified Customer

Report | Print

I appreciated the low key approach and the fact that they could get us into a car the very next day after ours was totaled! I recommend Chris Kehr - but even if you go with somebody else I am sure they will could get us into a car the very next day after ours was totaled! I recommend Chris Kehr - but even if you go with somebody else I am sure they will treat you well. More

by KevinR Verified Customer Verified Customer

Report | Print